Organizations are taking a cautious approach to Generative AI -- the Large Language Model (LLM) powered ChatGPT-like applications that have burst onto the technology...
Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to...
In contemplating digital transformation program investments, executives ask two things: What is the current state costing us, and does it make economic sense to...
A critical step in digital transformation is to enable the free flow of information throughout the enterprise. But various forms of friction can obstruct...
A few years back, I was attending an executive presentation of project findings and recommendations for an outdoor products manufacturing company. The project remit...
The holy grail of digital transformation is the seemingly conflicting goals of high levels of customer service and pressure to reduce costs. “Digital Transformation”...
Nowhere is the case for metrics stronger than in digital transformations. The most sweeping and comprehensive transformations are the most effective, but the fact...
Digital Transformation (DT) and Customer Data Platforms (CDPs) both entail a great deal of confusing, ambiguous and catch-all terminology that does very little to...