Home Tags Seth Earley: Generative AI and Knowledge Management Trends and Practices

Seth Earley: Generative AI and Knowledge Management Trends and Practices

Ignore AI Fearmongering and Start by Improving Data Quality

Organizations should use LLMs and Gen AI to fix their data for AI-powered transformation. This is how. I recently attended a webinar delivered by a...

Use Knowledge Graphs to Improve Experiences Throughout the Customer Journey

AI projects are increasingly running into a brick wall when it comes to getting meaningful, measurable results. The best way to measure impact is...

The Critical Role of Enterprise Data in Generative AI

A huge number of Gen AI-based tools and applications have flooded the market. Some of these applications are clever and creative but they are...

How to Leverage Retrieval Augmented Generation (RAG) in the Enterprise: Organization Readiness

Retrieval Augmented Generation (RAG) uses the data of the enterprise as a source of truth, rather than relying on the knowledge embodied in a...

How to Successfully Test and Deploy a ChatGPT-Type of Application

Organizations are taking a cautious approach to Generative AI -- the Large Language Model (LLM) powered ChatGPT-like applications that have burst onto the technology...

What ChatGPT and Generative AI Mean for Digital Transformation

An arms race is raging in the AI industry -- every organization is frantically investing in or investigating how the large language models (LLMs)...

ChatGPT: Insightful, Articulate, Inconsistent, and Wrong. A Game Changer?

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to...

How to Navigate the 5 Stages of Organizational Maturity in Digital Transformation

In contemplating digital transformation program investments, executives ask two things: What is the current state costing us, and does it make economic sense to...

Removing Friction from Information Flows: Vital for a Successful Digital Transformation

A critical step in digital transformation is to enable the free flow of information throughout the enterprise. But various forms of friction can obstruct...

Knowledge Graphs, a Tool to Support Successful Digital Transformation Programs

Knowledge graphs are pretty hot these days. While this class of technology is getting a lot of market and vendor attention these days, it...

The Coming Tsunami of Need — Knowledge Management for Artificial Intelligence

Knowledge management has had a bad rap. For the past few decades, it has gone through cycles of popularity after being introduced in the...

Verizon’s Digital CX Transformation: 6 Fails (and Fixes) for One Customer

I have been trying to upgrade my iPhone for the past two months. You would think that would be simple -- I would log...

Large Scale Digital Transformations — What to Do When the CEO Says “Just Make It Work”

A few years back, I was attending an executive presentation of project findings and recommendations for an outdoor products manufacturing company. The project remit...

10 Tips to Overcome Obstacles of AI-Enabled Digital Transformation

Is AI driving digital transformation? Or is digital transformation driving the adoption of AI? Are they synergistic, or just getting in the way of...

The Missing Ingredient to Digital Transformation: Scaling Knowledge Communities and Processes

The holy grail of digital transformation is the seemingly conflicting goals of high levels of customer service and pressure to reduce costs. “Digital Transformation”...

ROI of Digital Transformation: Balancing Long-Term Vision and Short-term Impact

Nowhere is the case for metrics stronger than in digital transformations. The most sweeping and comprehensive transformations are the most effective, but the fact...

Digital Transformation and the Role of the Customer Data Platform (CDP)

Digital Transformation (DT) and Customer Data Platforms (CDPs) both entail a great deal of confusing, ambiguous and catch-all terminology that does very little to...

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