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Performance Metrics

The Accountability Dilemma: Why Holding Reps Accountable is Easier Said Than Done

Colleen Stanley -

CX ROI Handbook: Connecting Business Outcomes and Customer Outcomes

Lynn Hunsaker -

Overcoming Your 10 Biggest Frustrations with Successfully Building Brands

Denyse Drummond-Dunn -

The Role Of Brand In Customer Experience

Michael Hinshaw -

Warehouse Metrics That Will Boost Customer Satisfaction During the Holidays

Dave Tu -

Crafting Excellence: Cascading Customer Experience Strategies Worldwide

Ricardo Saltz Gulko -

Measuring the ROI of Digital Transformation: Strategies for Quantifying Benefits and Demonstrating ROI

Sandeep Raut -

Knowledge Managers Reveal Top 3 Priorities for Driving a Better Customer Experience

Julia Salem -

Ignore AI Fearmongering and Start by Improving Data Quality

Seth Earley -

Measuring the ROI of Customer Experience

Annette Franz -

Major XI Industry Challenge: The Confusion, Mistrust And Disappointment Over Metrics

Michael Lowenstein -

Addressing First-Contact Resolution Challenges for Better Customer Experience

Marie Angselius -

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Ricardo Saltz Gulko -

The Customer Experience is a Means, not an Ends

Howard Lax -

Is Fred a Top Salesperson or a Horrible Imposter?

Dave Kurlan -

How to Triumph Over Budget Cuts and Prove Your Marketing ROI

Denyse Drummond-Dunn -

Better Employee Experience = Happier CFOs

Michael Hinshaw -

CX ROI Handbook: Connecting Customer Experience and Employee Experience ROI

Lynn Hunsaker -

Consumer Duty – are you measuring the right things?

Charlie Williams -

Contribution and Investment define Marketing Success

Nicholas Watkis -
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