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Performance Metrics

The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX

Adrian Swinscoe -

How Subscription Model Impacts Customer Lifecycle Management in SaaS B2B Market?

Manash Chaudhuri -

Three Customer Service and CX Metrics Every Employee Needs to Understand

Shep Hyken -

Mapping Measurement of Customer Lifetime Value to Financial Performance

Greg Kihlstrom -

Customer Experience ROI Handbook: What is CX ROI?

Lynn Hunsaker -

Key Business Metrics and why Customer Experience Matters

Michael Hinshaw -

24 Ways 2024 Customer Experience is Smarter: CX Metrics (Part 2 of 4)

Lynn Hunsaker -

Navigating Customer Experience Maturity: The Road to Success

Jim Tincher -

Navigating Customer Survey Program Costs: The Ultimate Guide

Martha Brooke -

What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)

Amy Bennet -

24 Ways 2024 Customer Experience is Smarter: CX Value (Part 1)

Lynn Hunsaker -

How Sales Managers Get Set Up To Fail

Colleen Stanley -
Sales Qualification

When a Sales Qualification Tool Isn’t Enough

Julie Thomas -

What’s Your Insights Utilization Rate? 24 Ways to Boost 2024 CX ROI

Lynn Hunsaker -

I’ve removed the word “goal” from my vocabulary. Here’s why.

Peta Sitcheff -

Improve Customer Experience with AI: Strategies and Best Practices (2024)

Piyush Gupta -

The Science of Managing a Construction Equipment Rental Business

Alastar Kerpel -

Investing In Your Customer Success Team During an Economic Downturn

Devin Pickell -

The Surprising Reason Goal Setting Fails

Colleen Stanley -

How cost effective is your marketing investment?

Nicholas Watkis -
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