Amy Bennet
Our company provides premium customer contact solutions for some of the world's best brands. We employ smart, capable people who deliver extraordinary service experiences in tech support, reservations and registrations, issue resolution, logistics, and customer service. My job is to tell our story.
So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start...
It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine...
by Amy Bennet in Amy Bennet, Customer Experience, Customer Service Trends Are you ready for the customer of the future? Today’s 6th graders—who are playing…
by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing For many organizations, in-house customer care feels like the right choice. It keeps…
by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing It’s late February, 2020. Place: Your office. Situation: You’re tasked with choosing a…
by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing, Customer Service Trends We talk a lot about the need to align your…
by Amy Bennet in Amy Bennet, Contact Center Outsourcing, Customer Service Outsourcing Choosing a strategic partner to deliver an outsourced customer care solution is a…
Looking for an onshore contact center partner? One that can wow your customers while simultaneously delivering an unparalleled ROI? Your answer may just lie to…
It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.)…
Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions you make all…
When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business…
If you have a business, you have customers – otherwise, you won’t stay in business very long. And if you have customers, they will...
So you've been handed responsibility for investigating the benefits of potentially outsourcing your company's customer service for the first time. How do you start...
Is the strength (or weakness) of the available talent pool a factor in your decision in where you should outsource your contact center? Behind...