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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 2
Customer Strategy
How to create better business outcomes through CX design
Ricardo Saltz Gulko
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November 24, 2023
The Psychology of Customer Loyalty: 8 Strategies Backed by Behavioral Science
Oliver Baker
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November 21, 2023
Are you ready? These are the 14 opportunities & risks you face in 2024
Colin Shaw
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November 13, 2023
Customers say they want choice, but the evidence shows they don’t!
Colin Shaw
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November 6, 2023
Uncover the Secret to Driving Brand Value With This Powerful Framework!
Colin Shaw
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October 31, 2023
Putting People First: the path to Customer Centricity, essay
Sharon Drew Morgen
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October 24, 2023
How You Can Predict and Avoid Customers Changing Their Minds
Colin Shaw
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October 24, 2023
Balancing Data and Heart to Make a Successful CS Team
Alyssa Opella
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October 24, 2023
Optimize the Experience with Negative Personas
Annette Franz
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October 24, 2023
10 things you can learn from Disney about creating a magical CX
Steven Van Belleghem
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October 18, 2023
Unexpected Loyalty Rewards: Wow Em’ to Keep ‘Em
Madison Fisher
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October 12, 2023
Should We Add ‘Additional Fees’ to Our Pricing to Increase Our Profits?
Colin Shaw
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October 9, 2023
How to Ensure Your Product Selection Meets Customer Needs
Chalmers Brown
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October 1, 2023
Following The (Carbon) Footprints To Secondhand Fashion’s Fate
Jenn McMillen
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September 28, 2023
How Can I Establish a Reputation for Low Prices WITHOUT Seeming Cheap and Low Quality?
Colin Shaw
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September 26, 2023
How to Thrill Investors with Your Chief Customer Officer Leadership Playbook
Lynn Hunsaker
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September 19, 2023
Can the B2B CX Measurement Conundrum Be Solved?
Howard Lax
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September 7, 2023
Three things we can learn from Patagonia’s customer culture
Steven Van Belleghem
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September 7, 2023
To Win More Deals, Become the “Anchor” for B2B Buyers’ Shared Experiences
Ardath Albee
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September 1, 2023
How to use emotional design in CX to escape the B2B commodity trap
Ricardo Saltz Gulko
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August 30, 2023
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Page 2 of 127
New Posts
Transforming Customer Interaction with Conversational CRM
Manash Chaudhuri
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April 26, 2024
Why Community Engagement and Awards Matter for Brand Reputation
Jane Grin
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April 26, 2024
Travel Loyalty in a Value-Driven Landscape
Andy Hermo
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April 26, 2024
The Revenue Impact of CX Training
Jen Jackson
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April 26, 2024
5 Ways to Improve Your D2C Customer Service Efforts
Chalmers Brown
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April 26, 2024