Steven Van Belleghem

The 5 ways that Amazon is building a fantastic customer experience

June 07, 2021 Add to rss feed Few companies excel more...

The 7 habits of highly effective CX leaders

May 25, 2021 Add to rss feed Stephen R. Covey’s bestse...

Six things you can learn from Tesla about customer experience

May 17, 2021 Add to rss feed Tesla has the reputation ...

8 non-obvious examples of fantastic customer experience brands

May 10, 2021 Add to rss feed A lot of blogs on custome...

4 Customer Experience Tactics you can use on Clubhouse.

March 09, 2021 Add to rss feed Clubhouse is thé social...

The 5 most interesting YouTube channels about Customer Experience (CX)

February 24, 2021 Add to rss feed YouTube is still one...

The future of AI and what Customer Experience leaders can learn from it

February 17, 2021 Add to rss feed On my Steven’s weekl...

My 12 golden guidelines for your Customer Experience Strategy

February 08, 2021 As you all know, I’ve been focusing on helping out companies create a fantastic customer experience for these past few years with my keynotes and books. There are many ‘roads’ leading to a ...

Six things we can learn from Disney about customer experience

February 01, 2021 Most of you will know that I’m a huge fan of Disney, one of the most cx oriented companies of our times. And so you will understand that I was absolutely thrilled to interview Duncan Wardle...

Customer Experience at Netflix: 6 lessons we can all learn from!

January 04, 2021 Netflix is one of my top favourite companies when it comes to customer experience. I visited them many times during our nexxworks Innovation Tours and was each time blown away by their appro...

8 Customer Experience Trends for 2021

December 07, 2020 As is my tradition at the end of each year, I look back at what the past months have brought us (you can read that piece here) and I look forward at what the coming years will bring us. It ...

Five crucial ethical questions in the future of Customer Experience

December 01, 2020 As some of you may know, I have recently launched my very first work of fiction: tech thriller Eternal (buy it here in Dutch), about the tech giant X-Com and its ground-breaking technology ...

3 major non-obvious CX trends that surfaced in 2020

November 23, 2020 As you know, at the end of every year, I love to look back and forward to find out which trends have left their mark in the past months, and which ones are going to have a huge impact the c...

How the telecom industry is building ‘an Offer You Can’t Refuse’

November 16, 2020 Telecom industry players have been under tremendous stress for the past years. The ubiquity of the internet, and all kinds of free messaging and voice services are nibbling away at their re...

How the media industry is creating an ‘Offer You Can’t Refuse’

October 29, 2020 The media industry has been under a lot of pressure the past few years, especially the more traditional players like newspapers, radio and broadcast TV. Competition comes from pretty much ev...

How the financial services industry is building an Offer You Can’t refuse

October 15, 2020 The next decade of the financial services industry will be tested by many disruptions that hold as much risk as they provide potential. On top of for instance promising new technologies and ...

The future of customer experience: How B2B companies are building an ‘Offer You Can’t...

September 23, 2020 According to research by B2B International, only 14% of large B2B companies have a culture in which the customer experience is deeply ingrained. And according to McKinsey, B2C companies ty...

‘The Offer You Can’t Refuse’ for the retail industry

September 16, 2020 Retail is one of the most cut-throat and fastest moving sectors out there. And so, it’s often the best showcase for the very latest trends in technology and customer experience and therefo...

Three companies with a great partner in life strategy

September 09, 2020 The last few days I’ve been sharing a lot of content about my ‘partner in life’ and ‘life journey’ concept. As you know by now, the partner in life strategy is part of my ‘Offer You Can’t ...

There are so many reasons not to go ahead with the new customer service...

July 23, 2020 Zappos, one of the largest shoe e-tailers in the world, has always been famous for their excellent customer service. From the early days of the company, their philosophy was to ‘deliver happine...

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