Steven Van Belleghem

10 fantastic examples of the Top Gun effect in CX

September 05, 2022 Add to rss feed When I went to see ...

The Top Gun Effect in Customer Experience

September 05, 2022 Add to rss feed As I’m writing this...

How to deal with customer experience in times of inflation

June 13, 2022 Add to rss feed One of the questions I g...

What blockchain could mean for customer experience

June 07, 2022 Add to rss feed I have written and spoke...

10 ways commodity businesses can use fantastic CX to become unique again

May 30, 2022 Add to rss feed One of the questions I re...

How Web3 will force brands to redefine value for customers

May 09, 2022 Add to rss feed As you all know, I have b...

“Start every day with CX!” My interview with Tom Roelens about the amazing CX...

May 03, 2022 Add to rss feed At the end of 2021, my fa...

Why we’ll evolve from zero interface to enhanced interface

March 28, 2022 Add to rss feed In the past few years I...

“The next frontier of shopping is the home!” My interview with Ron Johnson,...

March 11, 2022 Add to rss feed I recently had the hono...

Opportunities and challenges of marketing in the metaverse

February 23, 2022 Add to rss feed If you follow me on ...

10 brands that have built awesome experiences in the metaverse

February 17, 2022 Add to rss feed I’ve been doing quit...

What marketing in the metaverse will look like

February 07, 2022 Add to rss feed If there is one thin...

Is Customer Feedback Overrated?

January 31, 2022 Add to rss feed During my career as a...

What showing empathy for your customers really means

January 19, 2022 Add to rss feed Many companies I enco...

The 2022 Customer Experience Predictions from 10 international top CX experts

December 06, 2021 Add to rss feed Every end of year, I...

3 steps to creating a great customer experience strategy

November 22, 2021 Add to rss feed One of the most popu...

Some surprising statistics about customer loyalty and my Offer You Can’t Refuse model

November 16, 2021 Add to rss feed SRM is a leading adv...

How can you empower your employees to become more customer centric?

November 08, 2021 Add to rss feed It has always been m...

7 things you can learn from Walmart about CX

September 29, 2021 Add to rss feed Every last person w...

How can you convince your senior leadership to invest more in customer experience?

If you want to make sure that your senior leadership is more into customers and understands the importance of investment in that aspect, take them on a customer safari.

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