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Steven Van Belleghem

Steven Van Belleghem
Steven Van Belleghem is inspirator at B-Conversational. He is an inspirator, a coach and gives strategic advice to help companies better understand the world of conversations, social media and digital marketing. In 2010, he published his first book The Conversation Manager, which became a management literature bestseller and was awarded with the Marketing Literature Prize. In 2012, The Conversation Company was published. Steven is also part time Marketing Professor at the Vlerick Management School. He is a former managing partner of the innovative research agency InSites Consulting.

Why the “Peter Principle in Technology” is crucial for building great CX

February 03, 2023 Add to rss feed Lately, I’ve been ob...

The Never Normal Customer

January 31, 2023 Add to rss feed My friend and Busines...

10 Customer Experience Trends for 2023 (and beyond)

November 28, 2022 Add to rss feed These are difficult ...

6 ways in which B2B companies can become better at CX

October 25, 2022 Add to rss feed I have quite a few B2...

Why it’s smart to start experimenting in the metaverse now

October 18, 2022 Add to rss feed Netflix has recently ...

10 ways to keep delighting your customers when your budgets are under pressure

October 05, 2022 Add to rss feed These are turbulent t...

How optimism and positivity can help you create a better CX

September 28, 2022 Add to rss feed The past few years ...

Why it’s time to TikTok-ise your interfaces

September 21, 2022 Add to rss feed I’ve talked and wri...

10 fantastic examples of the Top Gun effect in CX

September 05, 2022 Add to rss feed When I went to see ...

The Top Gun Effect in Customer Experience

September 05, 2022 Add to rss feed As I’m writing this...

How to deal with customer experience in times of inflation

June 13, 2022 Add to rss feed One of the questions I g...

What blockchain could mean for customer experience

June 07, 2022 Add to rss feed I have written and spoke...

10 ways commodity businesses can use fantastic CX to become unique again

May 30, 2022 Add to rss feed One of the questions I re...

How Web3 will force brands to redefine value for customers

May 09, 2022 Add to rss feed As you all know, I have b...

Why we’ll evolve from zero interface to enhanced interface

March 28, 2022 Add to rss feed In the past few years I...

Opportunities and challenges of marketing in the metaverse

February 23, 2022 Add to rss feed If you follow me on ...

10 brands that have built awesome experiences in the metaverse

February 17, 2022 Add to rss feed I’ve been doing quit...

What marketing in the metaverse will look like

February 07, 2022 Add to rss feed If there is one thin...

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