Michael Podolsky
Michael Podolsky
Co-founder and CEO of PissedConsumer.com, a review and reputation management platform. Having 20 years of experience on Wall Street, I’ve become an independent entrepreneur and am now actively involved in entrepreneurship, technology development, search optimization, leadership, customer service, and consumer advocacy.
5 Steps to Meet the FTC’s New Fake Review Standards
The Federal Trade Commission is bringing forth new legislation that seeks to tackle the growing problem of fake reviews by beefing up their ability...
How to Resolve Consumer Issues and Build Strong Brand Reputation
Brand image is built on word-of-mouth. Throughout my career, what’s proven true time and time again is that patiently listening to what your customers...
5 Ways Your Business Can Protect Consumer Rights
The topic of consumer rights is often viewed solely through the scope of legal obligations, however, instead of just complying with them, taking the...
5 Ways to Address and Resolve Bad Reviews
Online reviews have become popularized to the point of becoming an integral part of the commercial landscape. Fewer and fewer purchases are made ‘blind’...
Online Review Trends to Know for Better Customer Experience
Up against traditional marketing channels, as a peer-based recommendation, online reviews have a lot more sway with consumers, and the influence of online information...
How Customer Service Affects Holiday Shopping Behavior
As the holiday season approaches, customer service becomes a critical factor that influences shopping decisions. It is also the perfect time for maximizing sales....
Top 5 Principles of Successful Customer Service Responses
We’ve all experienced frustration at poor customer service at some point, and these experiences more often than not taint our impression of the company...
How Business Growth and Community Development Go Hand-in-Hand
Sow seeds in the community While there are many profitable business ideas and avenues to successful business growth that get greater attention, a too-often overlooked...
How to Build Trust and Maximize Business Potential Through Brand Reputation
With countless choices at their fingertips, a strong brand reputation in the eyes of the consumer is crucial to the success of every business....
In-House vs Outsourcing Customer Service – Which Fits Your Business Best?
Customer service remains the keystone of the business–customer relationship. A glance at the reviews on PissedConsumer.com reveals that the most common complaint that concerns...
5 Lessons From Reviews to Craft Customer Service
How you interact with and learn from your online reviews has become a crucial aspect of managing customer satisfaction. As a business owner, you...
How to Improve Interaction with Customers
Improving interaction with customers is crucial for any business looking to grow and succeed in today's competitive market. To stand out from the competition,...
Why Silencing Negative Reviews Is a Bad Idea?
Leaving negative reviews after having an unpleasant experience with a company is natural customer behavior. At the same time, businesses may feel like deleting...
How to Come Out as a Winner During the Economic Downturn
Recessions, financial crises, and economic downturns are part and parcel of the cyclic procession of economic expansion and contraction. An economic downturn sees a...
When Listening to Your Customers Is Part of the Growth
Even a cursory glance at online reviews and customer testimonials reporting encounters with customer service reps illustrates how pivotal such interactions are to customer...