Michael Podolsky

Why Silencing Negative Reviews Is a Bad Idea?

Leaving negative reviews after having an unpleasant experience with a company is natural customer behavior. At the same time, businesses may feel like deleting online reviews for the sake of improving their brand image. While it may seem the most straightforward course of action, trying...

How to Come Out as a Winner During the Economic Downturn

Recessions, financial crises, and economic downturns are part and parcel of the cyclic procession of economic expansion and contraction. An economic downturn sees a dip in national GDP that is either short-term or continues on a course towards an economic depression, whereby the economy...

When Listening to Your Customers Is Part of the Growth

Even a cursory glance at online reviews and customer testimonials reporting encounters with customer service reps illustrates how pivotal such interactions are to customer retention. Feedback on consumer reviews sites makes it plain that the takeaway feeling from a customer service experience can swing...

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