Michael Podolsky
5 Lessons From Reviews to Craft Customer Service
How you interact with and learn from your online reviews has become a crucial aspect of managing customer satisfaction. As a business owner, you must pay close attention to these reviews to understand what your customers are saying about you. Reviews have the power to...
How to Improve Interaction with Customers
Improving interaction with customers is crucial for any business looking to grow and succeed in today's competitive market. To stand out from the competition, it's crucial for your businesses to improve customer service and implement client programs that help you connect with your customers. In...
Why Silencing Negative Reviews Is a Bad Idea?
Leaving negative reviews after having an unpleasant experience with a company is natural customer behavior. At the same time, businesses may feel like deleting online reviews for the sake of improving their brand image. While it may seem the most straightforward course of action, trying...
How to Come Out as a Winner During the Economic Downturn
Recessions, financial crises, and economic downturns are part and parcel of the cyclic procession of economic expansion and contraction. An economic downturn sees a dip in national GDP that is either short-term or continues on a course towards an economic depression, whereby the economy...
When Listening to Your Customers Is Part of the Growth
Even a cursory glance at online reviews and customer testimonials reporting encounters with customer service reps illustrates how pivotal such interactions are to customer retention. Feedback on consumer reviews sites makes it plain that the takeaway feeling from a customer service experience can swing...