Oliver Baker

9 Habits To Make Your Sales Team More Customer Centric in 2021

Customer experience makes up for a key part of a brand’s perception and identity. But most companies aren’t really invested in it to meet their customer’s expectations. As per a report, only 36% of consumers feel that their (i.e. brands’) employees understand their needs....

From eCommerce Sales to Support — How to Have Happy eCommerce Customers

Source: Pixabay Having in mind that we live in a digital era, it is not strange that there are more and more eCommerce shops each day. Nowadays, many people decide to start with online shopping instead of going to the physical stores. Online shopping saves…

Entrepreneurs with a Customer Centric Growth Mindset Tend to Achieve More

When you hear any Entrepreneur talking about the importance of addressing customer concerns, a sales focussed mindset tends to be the position and business focus. However, it should be considered that a Customer-Centric focus would achieve better Customer satisfaction. The biggest challenge is that most...

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