Chalmers Brown
Chalmers Brown
Chalmers is the Co-founder and CTO of Due. He writes for some of the largest publications and brands in the world including Forbes, The Next Web, American Express, and many more.
Your Customers Want to Self-Serve — 4 Ways You Can Help Them Do It
Image credit: Olha Ruskykh; Pexels Many business leaders believe helpful customer support representatives are the be-all and end-all to great customer care. That’s simply...
How Growth Marketing Can Be The Key To Unlocking Customer Service Success
Growth marketing is about growing your customer base quickly with constant testing, experimentation, and expansion of your marketing tactics. But to be sustainable, it...
4 Things You Should Consider When Taking Your Company Global
Expanding overseas is no longer a far-off goal for smaller businesses. Advances in technology and shifting work dynamics make it possible for any company...
4 Areas of Customer Experience You Haven’t Thought to Overhaul—Until Now
Customers keep your business rolling along. Yet the average consumer has become increasingly finicky since 2020. To keep buyers coming back, you have to...
How Customer Experience Management Platforms Are Impacting These 6 Industries
The customer experience (CX) has always been vital to the relationship between consumers and brands. Yet companies increasingly are finding out that gaining real-time...
How to Boost Your CS Agents’ Confidence Through Data-Driven Coaching
In 1994, Harvard Business School professor James L. Heskett and his co-authors laid out the concept of the “service-profit chain,” describing how employees’ internal...
How Stress-Free Employees Improve Your Customer Experience
Your whole business hinges on your customers. Without fans, you couldn’t keep the lights on or pay for web hosting, let alone scale up. Most...
Want a Great Customer Experience? Start With Your Employees
Organizations large and small allocate vast resources to optimizing the customer experience (CX), often at the expense of other initiatives. In a competitive marketplace...
5 Factors of Customer Experience You’re Probably Not Thinking About
There was a time not long ago when providing exceptional in-person customer service was the key to keeping customers coming back. Potential buyers could...
Why CSAT Scores Aren’t the Best Metric for Measuring Customer Experience
The best companies in the world are obsessive about their customer experience. They understand that every single brand touchpoint is an opportunity to gain...
3 Factors to Brand Reputation You Might Be Overlooking
In 2021, it’s not enough for a company to look great on paper. Revenue, growth, and market share are only part of the equation....
5 Innovative Ways to Use Virtual Agents
In a world of high competition, every company wants to differentiate. And when all things are equal, an incredible customer experience (CX) can tip...
How to Build an Engaged Client Community in 2021
It doesn’t take a marketing guru to realize that brand loyalty just isn’t what it used to be. 2020 forced buyers to make hard...
6 CX Trends We Can Expect In The Next 5 Years
The customer has always been right, but the ways in which the customer is right seem to be changing all the time. The scramble...
How SEO Plays Into Your CX
SEO is often something seen as belonging to the marketing team, and it’s easy to see why: 57% of marketers report that SEO generates...
To Reach International Audiences, Build An International Team
Source: Pexels Targeting international audiences is one of the best ways to raise your company’s growth ceiling. But connecting with people of other cultures isn’t...
The Cloud Is Growing: 9 New Technologies Explained
The cloud — online, on-demand access to computing resources — has been around for a while now. But as the technology matures, business leaders...
6 Industries Taking Lead On Customer Experience During COVID-19
As difficult as COVID-19 may be for businesses, no one has been hit harder than the customer. Between lockdowns, financial uncertainty, limited financial aid,...
7 Ways to Build a Customer-Friendly Company Culture
Company culture has a way of trickling out. The values, ethics, environment, and leadership of your company — the ingredients of company culture —...
6 Smart Ways to Meet Your Customers Where They Are
Forget almost everything you thought you knew about consumers. Since March 2020, they’ve reinvented their focus and are hardly the predictable buyers they once...