Matt Whitmer
Matt Whitmer
Matt Whitmer is the CRO and SVP of sales and marketing at Mosaicx, the leading conversational AI provider. He has over 15 years of senior leadership experience focused on helping enterprise clients embrace and implement cloud-based engagement solutions.
Three Tactics to Reduce Coordination Tax in CX with AI
Hybrid work models offer employees greater flexibility and autonomy, but they also run the risk of introducing significant challenges. Coordinating projects across time zones...
Tips to Balance Personalization and Privacy in AI-Driven CX
In the mid-1990s, an online bookstore in Seattle began analyzing its customers’ reading habits. This unassuming data collection would prove to be a cornerstone...
AI in CX: Redrawing the Boundaries of Customer Interaction
Across business sectors, the stark reality is that delivering subpar customer experiences (CX) quickly translates into lost customers. This is where AI becomes more...