Martin Taylor
Will Conversational AI Provide a Second Wind For Chatbots?
The rise of omni-channel customer experience (CX) means there have never been more ways for consumers to engage with the brands they love, or hate. Many new digital and social channels have burst onto the scene in recent years, though some have survived longer...
Frontier Airlines: In a Digital Age, Is a No-Phone Customer Experience Model a Step...
The cost-cutting potential of going digital-only will always draw the attention of business leaders. Should traditional channels be condemned to the history books?