Home Authors Posts by Martin Taylor

Martin Taylor

Martin Taylor
Martin is the Co-Founder and Deputy CEO of Content Guru, a leading global cloud communications and customer experience technology provider. Martin’s responsibilities include product innovation, strategic market development and the business’s fast-growing healthcare and public sector practice. A pioneer in cloud communications and real-time billing, Martin has been active in growing his business group around the world, since setting up its first company in the UK at the age of 22.

Can Retail’s Success Shed Light on The Best CX Strategies?

The latest customer satisfaction report released in the UK by the Institute of Customer Service, revealed that every industry evaluated has fallen in customer...

Are Machine Customers Revolutionizing the Customer Experience Landscape?

By 2026 1 in 5 customer interactions that come through the contact centre will be from machines. The increase in non-human interactions is being...

Will Conversational AI Provide a Second Wind For Chatbots?

The rise of omni-channel customer experience (CX) means there have never been more ways for consumers to engage with the brands they love, or...

Frontier Airlines: In a Digital Age, Is a No-Phone Customer Experience Model a Step Too Far?

The cost-cutting potential of going digital-only will always draw the attention of business leaders. Should traditional channels be condemned to the history books?

New Posts