Martin Taylor

Frontier Airlines: In a Digital Age, Is a No-Phone Customer Experience Model a Step...

Martin Taylor -
The cost-cutting potential of going digital-only will always draw the attention of business leaders. Should traditional channels be condemned to the history books?

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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