Eddie Accomando
Eddie Accomando
Eddie has been researching human behavior/market trends for 20 years, creating unique research methodologies that reveal the reasons behind decision making and high-tech product adoption. He employs qualitative and quantitative techniques as an applied anthropologist, experienced in the management of customer/employee satisfaction programs from sale to completion. Eddie is acting as a CX XM Scientist at Qualtrics
7 steps to a successful customer experience program — and the ones everyone misses
Designing a successful customer experience program is a process, not a checklist. Customer experience is a verb — a constant action of iteration and...