Eddie Accomando

7 steps to a successful customer experience program — and the ones everyone misses

Eddie Accomando -
Designing a successful customer experience program is a process, not a checklist. Customer experience is a verb — a constant action of iteration and delivery, not a static document or database. Oftentimes, companies “stand up” CX programs, then walk away, only revisiting the program’s...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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