Himanshu Agarwal
How Rewards Are Different From Recognition
Gratitude comes in many different forms and how you express it can make a huge difference. In your business, it is extremely important to show your appreciation for the contributions your employees make to your success. However, we often get the act of rewarding...
10 Ways to Create A Personal Connection with Customers
Customers are not statistics. Consumers are more conscious about their relationships with businesses. I personally switched ISPs, despite lower rates, because their customer service was locally based. It’s that human connection principle I share with millions of customers. Here are 10 ways to create/improve...
How Digital Signage Enhances the Customer Experience
Today’s world is visual. As technology advances, marketers and brands are on the hunt for ways of maximizing the enjoyment levels of their customers. An effective tool lots of savvy business owners use is digital signages. Here are several ways digital signage help everyone...
5 Ways To Keep Customers Engaged and Happy With You
Nobody starts a business with plans of that business failing in 1-3 years. We know how difficult and time-consuming starting a business is, and it definitely isn’t for the faint of heart. Entrepreneurs must have a strong desire to succeed. However, having a business...
5 Reasons Why Customer Satisfaction Matters To Your Business
In today’s world, it can seem as though customer satisfaction is only given lip service. Other metrics can seem more important on the surface, but customer service is still incredibly important to any business. From surveys to a simple smile, there are many ways to...
6 Tips For Delivering The Best Customer Service Possible
Customer service representatives are problem solvers who need to react quickly, efficiently, while maintaining a compassionate and nourishing relationship with customers. If you have a few minutes to spare, I’d like to share you how you can build a customer service department your clients...
4 Ways Customer Surveys Make Customers Feel More Valuable
Whether you realize it or not, companies are creating customer campaigns around you all the time. In these instances, their campaigns are in the form of surveys (usually mobile) designed to engage users and learn about how existing customers feel. If you have a...
3 Ways Updating Your Business’ Advertising Tactics Grows Customers
Enormous amounts of people have become increasingly desensitized to the values of human interaction. No one can argue that digital marketing has replaced traditional marketing, especially when it comes to your brand. However, traditional marketing is still effective, as it is often more personable...
3 Ways To Improve Customer Feedback
Customer feedback helps us business owners and marketers understand why our customers are doing what they’re doing and whether you’re able to keep them happy. By communicating directly with them, you can figure out why people are using one feature of your product 3x...
How To Prevent Your Customers From Leaving You
Photo by Kaboompics // Karolina, CC0 1.0 We all know that customers make or break our business. Yet, a lot of companies are still in the “I am more important than customers” mindset. Which is pure hogwash? I’ll prove it to you: the next time you develop...
How to Keep Your Customer Coming Back for More
Photo by MyStock.Photos, CC0 1.0 Without your customers, your business isn’t going to be too successful, now is it? Every business has got to keep around a steady base of loyal customers if they want to meet their bottom line in the long-run. If you...
5 Ways to Make Your Frontline Staff Tackle Everything That Comes Their Way
Photo by Yolanda, CC0 1.0 One of the most annoying parts of being a frontline staff member and also one of the most necessary parts is dealing with irate customers. Sometimes customers just aren’t easy to handle. There are requests that they make that are...
4 Ways to Gain Employees’ Trust and Commitment
Photo by 089photoshootings, CC0 1.0 Your employees are the bodies and brains of your company. Without them, there would be no success in your company, either in the short-term or the long-term. Many employees just don’t understand how important it is to have employees who...
7 Reasons Why Customer Centric Businesses Generate Higher Revenues
Photo by Alicia Zinn, CC0 1.0 Many companies wonder why it’s so important to keep the customer at the center of their operations. Everyone talks about customer centricity as if it’s the newest business idea out there, but it’s really been at the center of...
5 Bad Customer Service Habits Every Business Should Avoid
Photo by Caio, CC0 1.0 When it comes to customer service, this is one of the most important parts of your company. How can you expect to succeed and make a large profit whenever your customers are unhappy with the assistance you are providing to...
8 Tips for An Online Business to Build Trust with Customers
Photo by Negative Space, CC0 1.0 Establishing trust with your customers is something that you probably think a lot about. How can you get your customers to trust you as much as they would trust one of their friends or family members? While that level...
7 Ways You Can Hack Your Customer’s Brain to Buy
Photo by Unsplash, CC0 1.0 You might be under the assumption that what’s going on in the mind of your customer is private and you have no influence over their decision-making process. However, if that’s the case, then the whole world of marketing is a...
5 Changing Customer Expectations Every Business Should Meet Now
Photo by NeuPaddy, CC0 1.0 Everyday customers seem to be more and more demanding of what they’re expecting from companies. Customers are wanting more personalization from companies when they purchase products and they are looking to be cared for more than ever. This is largely...
How Can You Personalize Customer Shopping Experience?
Photo by KRiemer, CC0 1.0 Nowadays, the consumer world has been changed dramatically thanks to an exponential increase in technology. Because we have the world at our fingertips thanks to our smartphones and tablets, consumers now want to have more personalization than ever when they’re...
8 Customer Retention Strategies Every New Business Should Follow
Photo by Luis Núñez, CC0 1.0 Customer retention is perhaps one of the most important things that every business should be focused on at all times. Retaining customers is much cheaper than trying to get new customers to come through your doors all of the...