Radhika Aggarwal

Evaluation Of Remote Teams: What You Don’t Know and Should Know About It

In the past few months, there has been a major and visible cultural shift in the functioning of companies across the globe. The current pandemic has shown the potential and reliability of a company as well as of its employees. Where many big and...

14 suggestions to assure a productive and remote customer service team

When we study about remote working, we often learn about how working remotely boosts your productivity like nothing else. To quote from Stanford University study, productivity increases among remote workers to the tune of an extra day per person, per week. While we all...

Unfolding the concept of Customer Experience from stem to stern

It was about our last week boardroom meeting when the sales department heads of the company were discussing strategies to increase their monthly closures. While much heat was thrown on the lead quality from the marketing department, the concern about the high pricing of...

Why is cradle-to-grave Call Reporting vital for your business?

It is a common saying, you can’t manage what you can’t measure. Businesses often talk about growth opportunities and leverage key changes in their routine operations to improve their team output. However, what drives these decisions is an important metric that should be bought in...

From 9 to 5 to 24*7: Tracing The Evolution Of Customer Service

Image credits: MyOperator Thousands of blogs on customer service trends are talking about pros and cons, giving tips on ensuring desirable customer experience... Why? What has made customer service such a crucial matter of today and where did it emerge from? The answers and resultant...

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