Radhika Aggarwal

Unfolding the concept of Customer Experience from stem to stern

It was about our last week boardroom meeting when the sales department heads of the company were discussing strategies to increase their monthly closures. While much heat was thrown on the lead quality from the marketing department, the concern about the high pricing of...

Why is cradle-to-grave Call Reporting vital for your business?

It is a common saying, you can’t manage what you can’t measure. Businesses often talk about growth opportunities and leverage key changes in their routine operations to improve their team output. However, what drives these decisions is an important metric that should be bought in...

From 9 to 5 to 24*7: Tracing The Evolution Of Customer Service

Image credits: MyOperator Thousands of blogs on customer service trends are talking about pros and cons, giving tips on ensuring desirable customer experience... Why? What has made customer service such a crucial matter of today and where did it emerge from? The answers and resultant...

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