Antony Adelaar

The 4 Reasons Your Journey Maps May Be Failing You

Antony Adelaar -
Imagine deciding upon a much-needed family holiday to the beach and asking a travel agent friend to arrange every aspect of it. The perfect getaway, without the admin. Your first surprise is when your shuttle delivers you to the train station rather than the...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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