Lisa Abbott

Five Prerequisites for Adopting AI to Improve CX

The latest trend in today’s data-centric world is machine learning and artificial intelligence, and AI is looking like the go-to technology and buzz for...

The CX Tipping Point: Five Reasons to Use Text and Sentiment Analytics

The potential for machine learning to elevate the customer experience has everyone buzzing. But AI-powered text and sentiment analysis of customer comments may not...

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