Adetoye Aguessy
Adetoye Aguessy
Adetoye is Founder & CEO of RightCom. With over 15 years experience in technology and business management, he is a pioneer in Customer Experience Management. He is also well-known for his leadership and extensive track record in building inspiring teams and organizations.
Five key factors for building high-functioning customer experience teams
We often speak of the roles of customer experience leaders and executives in pushing a customer experience mandate forward. Often these leaders include Chief...
Why you should apply the “Solve, Don’t Sell” principle to Customer Experience
Ever been offered a service totally unmatched to your needs, like being sold a skytop pool experience when you are both afraid of heights...
Lessons from the pandemic on adding personal touch to customer experience
You must have seen it before the pandemic: unique employee email signatures, first-name email subjects, birthday notifications and well-wishes from service providers, or intro...
How To Stay Nimble To Future-proof Your Customer Experience Strategy
30 January 2021 officially makes it a year since the World Health Organization (WHO) declared the outbreak of COVID-19 to be a Public Health...