AJ Agrawal
I am a regular writer for Forbes, Inc., Huffington Post, Entrepreneur Media (among others), as well as CEO and Chairman of Alumnify Inc. Proud alum from 500 Startups and The University of San Diego. Follow me on Twitter @ajalumnify
Data is everything, and these days, it’s easier than ever to access said data and use it to personalize experiences, improve customer service, and...
In early 2009, the first Bitcoin was created. Since then, Bitcoin has radically increased in value, growing nearly eight-fold this year alone. Blockchain and...
In the past, a brand’s customer experience was almost exclusively delivered through traditional channels such as retail stores and online shops. However, recent trends...
I know what you’re thinking, “What an obvious point to make, of course people are attracted to well-managed brand aesthetics.” But the sheer obviousness...
Customer experience is part of your product. The relationship between swift, attentive customer service and sales is extraordinary. An article published in the Harvard...
With the increasing integration of social media in our everyday lives, both people and businesses are becoming rapidly more connected to one another. It...
“The customer is always right.” It’s an old adage that most people have heard thrown around, especially if you’ve worked in retail or fast...
As it turns out, the strategic presentation of visual information is one of the keys to engagement. Did you know that Instagram followers have...
While there are many cold email strategies you can use to your advantage, there’s an important question to answer before you go down this...
A business expert interviewed on CBS recently estimated that the average person sees about 5,000 advertisements per day. The average office worker receives 121...
Customer service is both a tricky task and profession. First off, there’s two forms of customer service that deserve our attention. Let’s outline some...
It can be difficult to make an impression on customers in this day and age. Consumers interact with a slew of brands, in person...
A decade ago customer service practices typically involved telephone calls and long holding lines. For many customers, the experience of having to dial in...
The particulars of customer service are a lot more complicated than they used to be. Whereas in the past customer service primarily involved face-to-face...
The distinction of the most recent demographic cohorts have gotten a bit fuzzy due to the influence of technology and the proportion of children...
College graduates looking for easy work that can provide them with a source of income during their downtime or to supplement their payments for...
When it comes to customer service, most of us have been on both sides of the coin. Whether it’s been restaurants, retail, or even...
Every business strives for customer loyalty, after all, it’s far easier to retain existing customers than it is to continuously acquire new customers. But...
Twenty years ago if someone had told retailers that ½ of internet traffic streams from mobile devices or that 40% of Black Friday sales...
With rapidly increasing globalization and increasing numbers of diverse individuals in professional fields, there’s almost no excuse for not having a diverse team in...