Sohaib Ahmed
Sohaib Ahmed
Sohaib Ahmed is Senior Director of CX Program Strategy at HGS, the leader in digital-led customer experience and business process management, where he builds relationships with marketplaces and connects companies with comprehensive CX solutions. His expertise spans cloud communications, automation, AI, and lean operations to provide technological and operational insights. Prior to HGS, Sohaib served in a technology strategy consulting role covering North America and EMEA with Accenture specializing in the BFSI, retail, and energy sectors. Sohaib holds a master's degree in computer science.
6 Ways Intelligent Automation is Transforming the Customer Service Industry
Today’s world has become accustomed to everything being just one click away – including customer service. Customers are no longer used to waiting around...
5 Essential Stages of a Strong CX Journey
Customer experience (CX), one of the foremost pillars of a flourishing business, can be defined as the quality of interactions between a customer and...