Frank Abrams is a HR professional, career coach, and professional resume writer. He currently runs a company that offers professional cv and resume writing services for job seekers looking to further their careers. He's also the co-founder of Mock Interview, a company that provides interview training and coaching. Previously he's worked as a hiring manager and executive recruiter for Borders and Wells Fargo.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.