David Sims
David Sims Writing
David Sims, a professional CRM writer since the last century, is an American living in New Zealand because "it's fun calling New Yorkers to tell them what tomorrow looks like."
Would it surprise you that as many as 23.8% of respondents to a recent survey are still not using a CRM system, but are...
NetSuite has announced NetSuite OneWorld SRP, their "end-to-end cloud business management" offering. Company officials tout the product's "integrated financials, resource optimization and services management... down...
There you are, account manager, about to walk into a room with a major customer, wanna know if they've sent any feedback you should...
Relationships -- it's CRM's middle name. Yep, it's all about the relationships. And now you can compare the size of yours with your friends. Taking...
CRM vendor StayinFront says that telecom firm Euphony Communications has deployed StayinFront CRM 11 across their European offices. Euphony established a beachhead in Benelux to...
Kana Software says the social CRM capabilities in their service experience management platform, Kana 10, have been "enhanced." To punch up the "collective intelligence capabilities"...
Commence Corporation has released a cloud computing edition of its CRM software, scheduled release date, January 2010, for deployment for the Amazon Web Service's...
You may have heard scuttlebutt or rumors about Google Wave. If you're lucky enough to have had an invitation as part of the extended...
Rocket Technology Labs is now accepting requests to Beta test their Rocketvox unified communications platform, which the Rocketmen say is "one place to view...
This reporter has officially arrived on social media: Here before you is the first fully Facebooked interview of my career. I met David Mangen, principal...
Social CRM vendor Helpstream has announced a new social marketing module with "integrated marketing automation and social monitoring functionality." Companies will now be able...
Noted CRM consultant Dick Lee is no stranger to bad customer service -- the man has flown Northwest. So when he says Hewlett-Packard's customer...
The good folk at Ignify, the CRM and ERP consulting firm proud of their Microsoft Dynamics Inner Circle Partner secret handshake, have released what...
This reporter was as surprised as the next guy to see Communist China's flag flying over the White House and the Empire State Building...
CRM news, bits and pieces: CRM and ERP consulting firm Ignify and Microsoft Dynamics Inner Circle Partner have announced a contact center platform for Microsoft's...
Richard Cross and Janet Smith spoke of "identity bonds" between customer and company in their 2003 book Customer Bonding: 5 Steps to Lasting Customer...
It's a beautiful day here in the CRM neighborhood, glad you tuned into the show here at Radio CBM 98.6, the Pride of the...
A good day, a fine day to one and all, welcome to Radio CBM 98.6, a fair to sunny day here in the Crescent...
Welcome back to yet another broadcast of Radio CBM, 98.6 on your radio dial and #1 in your hearts, the Voice of CRM in...
Hola amigo, muchas gracias for dropping into Radio CBM, 98.6 on your dial and #1 in your CRM heart of hearts, all Freddie Fender...