David Sims
CBM News: “Stunning” Social Media Study’s Findings Slammed
And a fine good morning to you from Radio CBM 98.6, the pride of the greater Jacksonville metro area, all Aimee Mann all the time: First up on the ol' TelePrompTer this morning is the news that nGenera Customer Interaction Management is partnering with LiveLook...
CBM News: Vendor “Spits on Microsoft, Laughs at Salesforce.com”
And a pleasant good morning to you this fine Easter weekend, thank you for tuning your dial to Radio CBM 98.6, western Rhode Island's finest, all Jorma Kaukonen all the time: EGain, says that its knowledge management product, eGain Knowledge, has been recognized as "Knowledge-Centered...
CBM News: Apple, Google, Costco and Amazon: Customer Loyalty’s Final Four
Good morning one and all, thank you for tuning your radio dial to CBM 98.6, the pride of southern Wyoming, all Jerry Lee Lewis all the time, bringing you all the news what's fit to air. And we kick off this morning with IT Service...
CBM News: Siperian, RightNow and the Army, YellowPin, KDB and Comrade Geithner
And it's a pleasant good morning to you from Radio CBM 98.6, the Voice of the Tri-State area, all Jimmy Buffett all the time, sailing in on those cool tropical breezes with the news that matters to youze: The Band From Bozeman, RightNow Technologies, has...
CBM News: Salesforce, NetSuite, RightNow, QuickArrow and The $22.73 Bonus Scandal
Good morning all, welcome to Radio CBM 98.6, all Arlo Guthrie all the time, and due to the fact that Chris Dodd approved bonuses for the Radio CBM staff before he claimed he didn't, we've had to return $22.73 in executive bonuses, which has...
Experience the Starbucks Non-Experience
Anybody running a coffee shop can create an "experience." Give me six CDs, five wall prints, four magazines, three counter helpers, two Turkish carpets and one idea and I can give you a coffee shop with a theme and experience. What's devilishly tricky is to...
CBM News: Microsoft Updating, SAP and Sybase Almost Marry, Buzzword Innovation
Good day, good morn and a good eve to one and all, and when's the last time we had two months in a row with a Friday the 13th, huh? To the astrology charts, everyone, and stay off the roads today. Yes, this is...
CBM News: Lockheed Martin Brings Warfare Expertise to IRS Customers
Good morning and welcome to Radio KCBM 98.6, the Bay Area's greatest air for customer care, all Coldplay all the time, and first up on the agenda this morning: Are you an engineer suddenly put in charge of a small, growing software company, and...
CRM, George Orwell and The Rolling Stones
In May 1940 George Orwell published an article in Horizon titled "Boys Weeklies," applying the tools of literary and social criticism used to analyze Shakespeare and politics to the task of deconstructing weekly magazines of stories for schoolboys. It was the equivalent of Julia...
CBM News: Salesforce.com, Surado, Zoho, Amdocs and… Borat?
Good morning friends and neighbors, this is Radio CBM 98.6, all Neutral Milk Hotel all the time, and I'm your host, Wills Conover. We'll take our first call now, from Jeff in Tarzana: "Yeah, like I'm wondering if there's a part of the economy that's...
CRM vs. Call Centers: Whose Fault Is It?
The marriage between CRM and contact centers hasn't exactly turned out the way one would have wanted or expected. The global contact center industry is estimated to be worth some $130 billion annually. And one recent survey found that organizations are simply not all that...
Get Hummingbirds in Heat, a.k.a. Salespeople, Using CRM
We'll put this as delicately and gently as we can: Your salespeople have the attention spans of ADD-diagnosed hummingbirds in heat. Is this why they're not using your CRM? We know they're not using it. Brian Carroll wrote about being at a conference where the...
CBM News: Maps To Bernie Madoff’s House “Hot Sellers” for CRM Vendor
And welcome back my friends, to Radio CBM 98.6, the Voice of the Tri-State Area, all Dexter Gordon all the time. As part of the Radio CBM Tenth Anniversary Road Trip we're broadcasting from northern New Zealand. Here's the job I want – Northland New...
CRM Best Practices Explained: ROI
Another thing you hear all the time when looking for CRM systems is "ROI." Sometimes vendors sound like used car salesmen when they discuss ROI, although they're usually more tastefully dressed: "This baby'll give you ROI in… four months, guaranteed, ah kin give you...
One Simple Rule to Avoid CRM Failure, Comrade.
A research organization dealing with customer issues recently interviewed this writer, and the questions they asked got me thinking about how we can learn about CRM from nearly any field of human endeavor, but we learn the most through the most exciting, spectacular, idiotic...
CBM News: Spring ’09 CRM from Salesforce, ERP from Sage on This Happy Paraskavedekatriaphobia...
Good morning kings and queens, lords and ladies, welcome back to Radio CBM 98.6, all J.J. Cale all the time, and happy Paraskavedekatriaphobia Day for all those of you with an inordinate fear of Friday the 13th. Hey come on, what can go wrong...
CBM News: This Just In… Customers Like Free Stuff, and the Companies That Give...
And a top o' the morning to you too, thank you for tuning your radio dial to Radio CBM 98.6, the pride of East Slingshot County, all Metallica all the time: Tired of all that features upgrade rigmarole? SAP sure was, so for Business Suite...
CBM News: Seventy Percent of SMBs Think CRM is “Um, New Rock Band?”
Welcome back my friends to the show that never ends on time, Radio CBM 98.6, all J.J. Cale all the time, the pride of Rawlins, Wyoming. King Arthur had the Round Table, FDR had the Kitchen Cabinet, Mick has the Stones and it's time...
No CRM Executive Buy-In? Watch the (Other) Heads Roll
You've no doubt heard that if you don't get executive buy-in for CRM it's going to fail. But is executive buy-in really all that important? Let's play fill in the blank. Read the following four paragraphs and complete the last sentence. Hint: Use the...
CBM News: Workforce Optimization Industry “Doing Great,” Demands Bailout
Good morning world, welcome to this week's broadcast of Radio CBM 98.6, all ABBA all the time, and for the top news story of the week we turn, of course to politics, and the event that's been on everybody's mind for the past week...