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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 416
Enterprise Technology
idio Recommends Content Based on Customer Interests
David Raab
-
October 2, 2013
Using Online Reviews to Learn, Improve and Engage with Customers: Inside Scoop with Yelp’s Darnell Holloway
Darnell Holloway
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October 2, 2013
The Internet of Things Becomes the Future of Things
Ian Michiels
-
October 2, 2013
How to Calculate Call Center Outsourcing Costs
Amy Bennet
-
October 2, 2013
Why Knowledge Management Should Matter to the C-Level
Diane Berry
-
October 2, 2013
Segmentation By Consumer (or Employee) Attitudes Is Yesterday’s News – And Potentially Dangerous For Organizations
Michael Lowenstein
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October 2, 2013
Three Ways to Improve Customer Experiences Through Big Data Analysis
Amy Bishop
-
October 2, 2013
Pareto’s principle – a useful tool for customer analysis?
Nicholas Watkis
-
October 1, 2013
2 human strengths that are also 2 data weaknesses
Scott Brinker
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October 1, 2013
Maybe You Should Increase Your Talk Time
Scott Thomas
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October 1, 2013
The Curse of Abundance: How Mindjet is Using Predictive Analytics to Improve Conversions
Brian Kardon
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October 1, 2013
Data Mine or Data Yours? Info Wars and the Escalating Arms Race
Eric Siegel
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October 1, 2013
Social Integration is the Name of the Game
Jeff Zabin
-
September 30, 2013
Oracle Open World 2013 – Focus on Oracle’s Customer Service Portfolio
Kate Leggett
-
September 30, 2013
The Dirty (Not so Secret) Secret of IT Budgets
Paul Barsch
-
September 30, 2013
Renew Your Vows with The CRM System
Drew Zarges
-
September 30, 2013
After-Action Report: Oracle Open World 2013
Marshall Lager
-
September 30, 2013
Owning Your Own Data
Gary Angel
-
September 29, 2013
Predictive Analytics is the Future of B2B Digital Marketing
Bob Thompson
-
September 29, 2013
Matt’s App of the Week: Socedo
Matt Heinz
-
September 29, 2013
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