Michael Lowenstein, PhD CMC CCXP
Michael Lowenstein, PhD CMC CCXP, is Senior Director, Employee Experience Consulting for InMoment (www.inmoment.com), an international experience improvement (XI) consultancy based in the U.S. He specializes in customer and employee experience research/strategy consulting, and employee commitment and advocacy behavior research, consulting, and training. He has authored seven stakeholder-centric strategy books and 400+ articles, white papers and blogs. In 2018, he was named to CustomerThink's Hall of Fame.