Christina Garnett
Christina Garnett
Christina Garnett is a Fractional Chief Customer Officer and the creator of Customer Trust Infrastructure (CTI) and the Customer Trust Equation. Her first book, Transforming Customer-Brand Relationships (Kogan Page, 2025), won the Independent Press Award and was a finalist for the Foreword INDIES. She speaks at Gainsight Pulse, Digital Summit, CNX, INBOUND, Community Week, and other conferences.
How the Customer Trust Equation Reveals What NPS Can’t About Friction, Response, and Connection
If “trust” has felt too vague to act on, this framework breaks it into consistency, response, connection, value, and friction—so you can turn CX insight…