Michael Lowenstein, PhD CMC CCXP
Michael Lowenstein, PhD CMC CCXP, is Thought Leadership Principal and Director, Qualitative Services for Beyond Philosophy (beyondphilosophy.com), an international customer-centricity and customer experience consultancy based in the U.S. He specializes in customer life cycle management, strategic/profitable customer relationships, customer and employee experience research/strategy, and employee ambassadorship behavior research, consulting, and training; and he has authored seven stakeholder-centric strategy books and 350+ articles and blogs. In 2018, he was named to CustomerThink Hall of Fame.