Diane Berry
Diane Berry
Diane Berry is Senior Vice President, Marketing and Communication of Coveo, and leads the organization's strategic positioning, go-to-market strategies, and its communication with all constituencies. Ms. Berry previously held executive roles at Taleo Corp, SelectMinds and Smyth Solutions.
Thoughts from KMWorld – Without Relevance, Knowledge is Useless
Or, why companies are evolving beyond the Google Search Appliance Last week, I had the opportunity to speak at KMWorld 2013, one of the leading...
Ask a Systems Integrator: What’s next in content personalization?
When it comes to a brand's online experience, personalization is the new mandate. But personalization goes beyond content creation and web content management –...
Bridging the M&A Knowledge Gap
As those of us in the technology industry know, mergers and acquisitions are a prevalent part of the business. M&A activity happens in this...
Why Knowledge Management Should Matter to the C-Level
Why should executives care about knowledge management, when it's been relegated to a discussion of document management, metadata tagging, content curation, libraries, databases, thesauruses,...
Website Personalization: Why Advanced Website Search is the Missing Ingredient
As a marketer, I'm immersed in the age of personalization. We've believed for a long time that personalization matters – and new studies have...
Big Data Hype Reaches Peak: What does Reality Look Like?
Last week, Gartner released its annual Hype Cycle, a report that maps and projects the maturity of hundreds of enterprise technologies. At the peak...
Advanced Enterprise Search Today: The Value of Independence
When you're a technology provider, the biggest measure of success is whether you've helped your customer succeed. That's all that matters. And as an...
Big Data’s Side Effect: The Knowledge Drain
Big Data has been talked about in almost every possible context. How it affects various industries, whether or not you can gain insight from...
The State of Website Personalization: Ask a Web Developer
Website personalization has come a long way since the days of Geocities and America Online. But as technologies help companies create a dynamic, personalized...
From the Harvard Business Review: How a Broken Knowledge Management System Can Be Fixed with Enterprise Search
It's easy to fall into a routine at work. We're consumed by a perpetual list of activities; focused on checking off one task and...
New Study: The Service Industry’s Trouble with Customer Satisfaction
Providing quality customer service can be a struggle for many companies. But are service providers faced with a unique disadvantage? If you saw last week's...
The Perpetual State of a Knowledge Management Project
Last week, I had the pleasure of joining TSIA's VP of Technology and Social Research, John Ragsdale, for a webinar about the state of...
The Future of Knowledge Management & Access
Last week, I had the pleasure of giving a TED-style talk on the future of knowledge management at the Technology Services World (TSW) 2013...
Is Data Scientist a DIY Profession?
When popular technologies arrive, in-demand jobs follow – and no job is hotter in the technology world right now than the role of data...
Does Your Knowledge Structure Need an Overhaul? Don’t Forget Step One
The cover story of this month's Harvard Business Review examines the current imperfect state of knowledge exchange in the workplace. Written by several consultants...
Special Series: Ask the (Social) CRM Experts
Part II: CRM in 2013 We're a few weeks into 2013, and companies are facing a powerful confluence of overwhelming and diverse customer data, tools...
Special Series: Ask the (Social) CRM Experts
Part I: Looking Back at 2012 It's nice to have good friends in high places, especially friends who spend their time talking to smart people...
Is the Data Warehouse Dead?
Data warehousing has been around for a long time. It's a key step that many companies took to modernize their infrastructure and house their...
Did Big Data Change the Course of History? Or was it Something More?
When it comes to hype and exposure, every week is a big week for Big Data. But rarely – if ever – has such...
How to Truly Listen to Your Customers – through Social Media and Enterprise Content
I had the pleasure of attending a Forbes CMO Network event last month that highlighted the challenges and opportunities associated with a social business...