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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 655
Enterprise Technology
You Want To Target Mom? Email Her
Kevin Burke
-
February 7, 2005
Are You Matching Your Retention Strategies With the Customer Life Cycle?
Adam Ramshaw
-
February 7, 2005
You Can Find Nuggets of Opportunity in Your Data
Michael Collins
-
February 7, 2005
Fear Factor: You Have Data; How Do You Know It’s Good?
Monique Sato
-
February 7, 2005
The Web Puts a New Spin on the Campaign Management Loop
Michael Collins
-
January 31, 2005
Slay the Data-Overload Dragon With Distributed Processing
Michael Wolfe
-
January 31, 2005
A Prediction: Integrated Multichannel Self-Service Will Gain Momentum
Christine Wright
-
January 17, 2005
SME Vendor CEOs Take Note: Focus on Agility
Janet White
-
January 10, 2005
Good CRM Must Have Objectives and Measurements
Jeremy Cox
-
January 10, 2005
CRM Industry Predictions for 2005: Five Key Trends
Bob Thompson
-
January 3, 2005
Want To Know What’s Best for the Customer? Ask Your Service People
David Rance
-
December 9, 2004
The Reports of CRM Failure Are Highly Exaggerated: An Interview With Gartner’s Ed Thompson
Ed Thompson
-
December 6, 2004
Find Out What the Customer Wants, First
Chris Stiehl
-
September 19, 2004
Tesco Shines at Loyalty: An Interview With Clive Humby
Bob Thompson
-
March 31, 2004
U.S. Postal Service CPO Talks Privacy Strategy
Dave Shinnebarger
-
December 12, 2003
CDI: Can Marketers Dance to the Customer’s Tune?
Michael Lowenstein
-
February 21, 2002
Getting Ready for CRM: A Pre-Implementation Checklist
Jill DychÉ
-
October 31, 2001
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