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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 653
Enterprise Technology
The CRM Investment Primer: How Do You Make the Right Technology Investment In CRM?
Mei Lin Fung
-
June 6, 2005
A Paradigm Shift in Your Call Center Can Realize Real Revenue
Debbie Qaqish
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May 23, 2005
Before You Sell, Satisfy the Existing Customers
Richard Brimble
-
May 23, 2005
Sales and Service: It’s Time for a Merger
Denis Pombriant
-
May 23, 2005
A Simple Retention Program: Educate Your Contact Reps
Jim Novo
-
May 23, 2005
“Dear Email Customer, Drop Dead”? Here’s How You Soothe Angry Customers by Email
Tom Marquez
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May 16, 2005
Don’t Let Marketing Own the Contact Center
Donna Fluss
-
May 16, 2005
CRM Fear Factor: When Is It OK To Say No to a Customer?
Silvana Buljan
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May 16, 2005
Mobile Phone Operator? You’re It!
Gwynne Young
-
May 16, 2005
Give Computers the Gift of Gab
Tricia Schneider
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May 15, 2005
Self-Service and Consultative Goods: Some Things Can’t Be Bought Online; They Must Be Sold
Gregg Freishtat
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May 8, 2005
Don’t Let Self-Service Push Your Customers Away: Why You Should Consider Transaction-Based Solutions
Andy Holcombe
-
May 8, 2005
A Single-Channel Policy Won’t Work
Betsy Wood
-
May 8, 2005
Passionate Employees Are the Fast Track to Revenue Growth
Lior Arussy
-
May 2, 2005
Select Service Providers With Listening in Mind
Bill Price
-
April 25, 2005
View It as a Revenue Center, Not a Cost Center
Denis Pombriant
-
April 23, 2005
Hosted Contact Center Solutions Are Ready for Prime Time
Donna Fluss
-
April 18, 2005
The Next Frontier in Contact Centers? Reining in “Unstructured” Data
Donna Fluss
-
April 18, 2005
Leverage Deep Data To Maximize Your Return on Online Skills-Based Routing
Jackson Wilson
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April 18, 2005
Who’s Calling? Identify and Route Inbound Callers for Optimum Value
Robert Tate
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April 18, 2005
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