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Tom Marquez

Tom Marquez
Tom Marquez, areHelpDesk.com founder and solution engineer, knows a thing or two about the CRM industry and where it's going today. Marquez has also developed a CRM-specific implementation methodology, "Active Request Engine," in association with other industry experts.

“Dear Email Customer, Drop Dead”? Here’s How You Soothe Angry Customers by Email

In a perfect world, there would be no angry customers. Product configuration would work flawlessly. It would arrive on time. And no customer would...

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