Tom Marquez
Tom Marquez
areHelpDesk.com
Tom Marquez, areHelpDesk.com founder and solution engineer, knows a thing or two about the CRM industry and where it's going today. Marquez has also developed a CRM-specific implementation methodology, "Active Request Engine," in association with other industry experts.
“Dear Email Customer, Drop Dead”? Here’s How You Soothe Angry Customers by Email
In a perfect world, there would be no angry customers. Product configuration would work flawlessly. It would arrive on time. And no customer would...