Richard Brimble
Richard Brimble
Understanding & Learning
Richard Brimble is the managing director of Understanding & Learning in the United Kingdom. He has advised companies in the U.K., Europe, Australia and the United States on how to bring about improved customer satisfaction and results through the sustained contribution of people.
Before You Sell, Satisfy the Existing Customers
I attended a company meeting in the financial services sector. The director responsible for customer satisfaction talked at length about evoking emotions and the...