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Christine Wright

Christine Wright
Convergys Customer Management Group Inc.
Christine Wright is vice president of Knowledge Management Services for Convergys Customer Management Group Inc., overseeing the design and development and strategic integration of the Knowledge Management suite of products and services. Previously, Wright was executive director of Sprint Integrated Marketing Services.

A Prediction: Integrated Multichannel Self-Service Will Gain Momentum

If I have to make one prediction about CRM in 2005, it's that the adoption of sophisticated speech- and web-based applications will continue. Research...

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