Gary Angel
Gary Angel
Gary is the CEO of Digital Mortar. DM is the leading platform for in-store customer journey analytics. It provides near real-time reporting and analysis of how stores performed including full in-store funnel analysis, segmented customer journey analysis, staff evaluation and optimization, and compliance reporting. Prior to founding Digital Mortar, Gary led Ernst & Young's Digital Analytics practice. His previous company, Semphonic, was acquired by EY in 2013.
Machine Learning and Optimal Store Path
My previous post covered the first half of my presentation on Machine Learning (ML) and store analytics at the Toronto Symposium. Here, I’m going to…
Machine Learning and Optimizing the Store
My previous post covered the first half of my presentation on Machine Learning (ML) and store analytics at the Toronto Symposium. Here, I’m going to…
Machine Learning and Store Analytics
Not too long ago I spoke in Toronto at a Symposium focused on Machine Learning to describe what we’ve done and are trying to do…
Mobile Apps, Geo-Location and Shopper Analytics
The hardest part about doing enterprise shopper journey measurement and analytics is data collection. Putting new hardware in the store is no joke – and…
Data Collection for Store Location Analytics: Picking a Technology Winner
Data collection technology is at the heart of in-store customer location analytics. In my past two posts, I’ve described some of the cool analytics...
Building a Career Around In-Store Measurement and Location Analytics
Over the nearly two decades I spent in digital analytics, I did a lot of selling. More than I ever wanted to. But during...
The Myth of the Single KPI for Testing
Continuous Improvement through testing is a simple idea. That’s no surprise. The simplest, most obvious ideas are often the most powerful. And testing is...
Retail Analytics and Store Visualization
Making sense of behavioral data is always a challenge. Suppose I tell you that a shopper visited your store, spent fourteen minutes, lingered twice...
Creating a Measurement Language for the Store
Driving real value with analytics is much harder than people assume. Doing it well requires solving two separate, equally thorny problems. The first –...
Evolve or Die: Analytics and Retail
In my last three posts, I assessed the basic technologies (wifi, camera, etc.) for in-store customer measurement and took a good hard look at...
In-Store Customer Analytics: Broken Inside and Out
In my last post, I described four huge deficiencies in the current generation of in-store tracking solutions. The inability to track full customer journeys,...
Four Fatal Flaws with In-Store Tracking
I didn’t start Digital Mortar because I was impressed with the quality of the reporting and analytics platforms in the in-store customer tracking space....
In-Store Customer Journey Tracking: Can You Really Do This?
When I describe my new company Digital Mortar to folks, the most common reaction I get is: “Can you really do this?” Depending on their level...
An Overview of In-Store Tracking Technology
How does it work? Can you really do this? Is it legal? Those are the questions that I get asked the most about in-store...
Measuring Public Spaces: Customer Journey Tracking in Airports and other Public Venues
For this last stop in my whirlwind tour of customer journey tracking outside retail, I picked airports as a prototypical example of a public...
Ground Zero for the Retail Apocalypse: Mall Analytics
Overbuilt. Underused. Under-siege. Mall traffic has declined precipitously in the last decade and the need to aggressively drive traffic via better experience is a...
Taking In-Store Measurement…Out of the Store
In my last few posts, I explained what in-store journey analytics is, described the basics of the technology and the data collection used, and...
Customer Strategy for Retail – Using Analytics and Customer Journey Tracking
I’ve detailed five different ways that in-store customer journey tracking drives store improvement: from optimizing store merchandising to improving in-store digital experiences and tuning...
Getting the Digital In-Store Experience Right
In creating Digital Mortar, we’ve made a huge leap from measuring and optimizing digital experiences to trying to do the same for store experiences....
Using In-Store Customer Journey Data: Associate Optimzation
If store layout/merchandising and promotion planning are the core applications for in-store customer journey measurement, staff optimization is their neglected and genius offspring. For...