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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 7
Performance Metrics
7 Top Metrics to Uncover the True Value of Your Automation efforts
Vivek Goel
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September 16, 2022
5 rules for a highly successful customer experience implementation with amazing ROI! – A case study
Colin Shaw
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September 13, 2022
Hooked On Customers: Habits of Legendary Customer-Centric Companies
Stacy Sherman
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September 6, 2022
Which Customer Satisfaction Metrics Should You Use? Consider These Seven.
Annette Franz
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September 2, 2022
Five Things Every Organization Should Be Focused on in These Uncertain Times
John Strabley
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September 1, 2022
When NPS makes sense
Nicholas Zeisler
-
August 25, 2022
The customer success movement
Thomas Wieberneit
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August 24, 2022
Understanding the Third Step in Customer Value Analysis
Hassan Mansoor
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July 29, 2022
Success! Now what?
Nicholas Zeisler
-
July 17, 2022
Emotions, Memories, and the Customer Experience
Howard Lax
-
July 11, 2022
Turn Customer Experience (CX) into an Insights Machine: Four Stages to Connect Customer Feedback with Company Revenue
Ryan Tamminga
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July 11, 2022
Recession requires Business Vigilance
Nicholas Watkis
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July 11, 2022
Using Lifetime Value of a Customer in a CX Business Case: 4 Steps to Make the CFO Your Friend!
John Goodman
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July 8, 2022
Why Customer Retention is the Single Best Indicator of a Great Business
Anna Griffin
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July 5, 2022
What Is a Balanced Scorecard?
James Lawther
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July 1, 2022
Predictable Revenue And Wild Assed Guessing
Dave Brock
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June 25, 2022
10 Must-Have Salesforce Dashboards You Should Consider Implementing
Pohan Lin
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June 20, 2022
The Holy Grail of CX in the C-Suite
Mark Slatin
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June 18, 2022
On Measures, Metrics, KPIs
Dave Brock
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June 16, 2022
Discover the 4 Waves of Customer Value Management
Mike Genstil
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June 14, 2022
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Page 7 of 91
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