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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 6
Performance Metrics
Performance measures aid good management
Nicholas Watkis
-
November 14, 2022
5 Lessons Learned While Attempting to Boost Contact Center Productivity
Jeremy Watkin
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November 11, 2022
Two problems with your KPIs
Nicholas Zeisler
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November 11, 2022
Despite All My Hard Work, My Key Performance Indicators Are Not Moving! Why?
Colin Shaw
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October 31, 2022
Customer Empathy, Translated
Vasco Pedro
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October 28, 2022
I Don’t Care How Many Calls You Make Or Emails You Send!
Dave Brock
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October 24, 2022
Two types of KPIs
Steve Curtin
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October 2, 2022
Why is Customer Satisfaction Falling When CX Spending is Booming? 6 Ways to Improve Linkage
Ray Poynter
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September 28, 2022
Brand Alignment Score: Reduce the subjectivity
Nicholas Zeisler
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September 28, 2022
3 Important Growth Marketing Metrics to Track for Quick Success
Syed Balkhi
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September 28, 2022
Do B2B Better Excerpt #2: Nancy Flowers
Jim Tincher
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September 27, 2022
A Forecasting Tutorial
Dave Brock
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September 24, 2022
Do B2B Better Excerpt #1: Roxie Strohmenger
Jim Tincher
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September 22, 2022
Are You Really Customer-Centric? Your Governance Model Reveals the Truth
Amanda Davis
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September 20, 2022
Pipelines, A Tutorial
Dave Brock
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September 20, 2022
7 Top Metrics to Uncover the True Value of Your Automation efforts
Vivek Goel
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September 16, 2022
5 rules for a highly successful customer experience implementation with amazing ROI! – A case study
Colin Shaw
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September 13, 2022
Hooked On Customers: Habits of Legendary Customer-Centric Companies
Stacy Sherman
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September 6, 2022
Which Customer Satisfaction Metrics Should You Use? Consider These Seven.
Annette Franz
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September 2, 2022
Five Things Every Organization Should Be Focused on in These Uncertain Times
John Strabley
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September 1, 2022
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Page 6 of 91
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