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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 8
Performance Metrics
The Fundamentals of the Science of Customer Experience
Howard Lax
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June 10, 2022
Marketing Attribution: Covering Your Bets
Roman Lenzen
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June 2, 2022
“Why Does This Happen?”
Dave Brock
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May 31, 2022
4 Critical Customer Success KPIs For Your Organization
Emilia D'Anzica
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May 30, 2022
Unintended Consequences, Games Sellers Play…
Dave Brock
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May 26, 2022
Sales Pipeline Radio, Episode 318: Q & A with Alan Gonsenhauser @agonsenhauser
Matt Heinz
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May 19, 2022
Integrating Employee and Customer Experience Data: Blueprint for a Business Imperative
Howard Lax
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May 12, 2022
How to Measure CX Impact
Jim Tincher
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May 10, 2022
A Plethora Of Data
Dave Brock
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May 6, 2022
How to measure the ROI of CX – A CXChangersTalk
Thomas Wieberneit
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May 3, 2022
How to Grow Your Long Tail (or SMB) Customer – 5 Best Kept Secrets
Peter Flynn
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April 25, 2022
Engage, then Embed: CX for Start-Ups and Scale-Ups 🚀
Jennifer Batley
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April 25, 2022
Customer journey mapping: time for a rethink
John Aves
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April 25, 2022
Sales, Marketing, and Customer Success — Three Revenue Teams, One Customer Experience
Brent Keltner
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April 14, 2022
How to Galvanize a Business Around Customer Issues to Reduce Friction and Contact Volume
Bill Price
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April 6, 2022
How to Motivate Executive Buy-in for CX, EX, and PX
Lynn Hunsaker
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April 5, 2022
How to use OKRs and KPIs to optimize product development
Eyal Katz
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April 4, 2022
Call Center Dashboard: Metrics and KPIs to Track
Shambhavi Sinha
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March 28, 2022
Customers Give Feedback Every Day. Most Brands Just Aren’t Listening.
Jim Tincher
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March 25, 2022
Critical Metrics to Measure the Success of Your Live Stream Video
Jenna Bunnell
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March 24, 2022
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Page 8 of 91
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