Shambhavi Sinha

How Call Center Agents can Work from Home with their Smartphone?

COVID-19 pandemic has changed the game and led to working from home becoming the new normal. Businesses that were earlier skeptical of working remotely are now finding ways to enable their workforce to effectively do so. Contact center agents are the frontline executives who...

Which Type Of Dialer You Should Use For Your Organization?

Out of 100 calls, only 14 reach the potential buyers. These numbers could really be depressing when your business largely depends on reaching the right people and converting them into customers. What do you see here? Agents helplessly dialing the numbers to meet targets...

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