Ori Faran
Ori Faran, Ph.D.
After serving as an engineer and professional services manager at Cosmocom and Enghouse Interactive, Dr. Ori Faran in 2012 founded Callvu to help companies build easy-to-use digital experiences that automate customer service through seamless self-serve and agent-led interactions. He continues to serve Callvu as CEO. (For a time he ran the company under the name 'FICX,' but he brought back the original name.) In 2023 Dr. Faran earned a Ph.D. in Management and Business Administration from the Swiss Management Center, formerly known as SMC University.
30 Years On, We Still Don’t Put the Customer First
Many people trace the birth of the consumer Internet to about 1994. Soon marketers saw ‘digital’ as the key to transforming customer relationships. It...