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Mark Slatin

Mark Slatin
I currently serve on the Board of Directors of the CXPA and Chair the Higher Education Subcommittee. I spent the last nine years as a practitioner heading the CX journey at Sandy Spring Bank before returning to consulting in April. During that time we quadrupled in size and won the CX Innovation Award twice. More at www.empoweredcx.com.

The Holy Grail of CX in the C-Suite

Various traditions describe the Holy Grail as a cup, dish, or stone with miraculous powers: providing eternal youth, or sustenance or infinite abundance. ...

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