Anna Griffin

Why Customer Retention is the Single Best Indicator of a Great Business

Anna Griffin -
Ask any all-star investor or CEO what the lifeblood of their business is and I bet they’ll say it’s not top-line sales or margin, but net dollar retention. That’s the metric that shows how much a new customer today will be worth in a...

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

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