Stacy Sherman
Stacy Sherman
Stacy Sherman is a keynote speaker, advisor, and influencer marketer. She helps leaders deliver better experiences that boost retention, revenue, and brand reputation. Her Heart and Science™ framework is grounded in 25 years of corporate leadership, an MBA, and a passion for human connection. Recognized as a Top 30 Global Guru, Top 25 CX Thought Leader, W3 award-winning podcaster, and LinkedIn Learning instructor, she has a new book coming soon.
Does Love Belong In The Workplace? (The Answer Might Surprise You)
We are human beings. We have emotions. Feelings drive our decisions about where we work, where we shop, and who we recommend to others.
How To Increase Customer Service Agent Confidence with AI Simulation
Meeting the Demands of Superior Customer Service in the Modern Era (Previously posted at DoingCXRight.com/blog) Imagine you're the manager of a busy customer service call…
The Synergy of Motherhood and CX Leadership: Maximizing Impact in Both Roles
Have you ever wondered how Motherhood and leadership intertwine? Do you realize the impact of Motherhood on your approach to customer experience (CX)? It's...
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
Online communities are very useful to enhance human connections and customer experiences. First and foremost, they provide a platform for people to share knowledge...
Hooked On Customers: Habits of Legendary Customer-Centric Companies
What does it mean to be ‘hooked on customers?’ How does it propel businesses into action? I recently interviewed Bob Thompson, CEO of Customer...
7 Signs You’re a Good Leader
Simon Sinek says “Leaders Eat Last.”Scott McKain says “Leaders Eat With.” How do you know you’re a good leader? Some people will tell you. Others may not. It’s…
Workplace Trends in 2022 and Beyond
There is no doubt that customer experience (CX) is a key brand differentiator, and will continue to be a driving force for company success...
How You Can Get Customers Back Again & Again
I recently featured Shep Hyken, a customer service and experience expert, on my podcast about how to get and keep loyal customers. One of...
What’s The Fate of A Customer Experience Officer (CXO)?
Do you think CXO and related leadership roles will go away at most organizations in the foreseeable future?
10 Easy Ways To Get More Organized To Enhance Experiences
In order to experience each day in a joyful and productive way, we need to be organized. It’s unlikely we can show up as...
Why You Must Drive the Customer Experience with the Employee Experience
Why does the employee experience matter just as much, if not more than the customer experience? Stacy Sherman joined Gabe Larsen and Vikas Bhambri from...
Improving Experiences For People With Disabilities
Can you imagine having 84 surgeries before the age of 50? Think about the number. Who could ever survive that physically or mentally except a...
How To Make CX & “Voice of Customer” Your Game Changer
Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands...
8 Strategies To Get Great Customer Service (It Starts With You!)
Who owns customer service? Is it strictly the companies we buy from or do consumers have a responsibility in achieving a positive outcome too? This...
How to Shift Your Strategy Without Hindering CX
The coronavirus outbreak has changed the way we live. It's impacting people very differently. I decided to take my passion for understanding and studying...
What People 🌎 Are Doing To Be Productive & Content During Coronavirus Outbreak
Good often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic, but past situations prove...
When Employees L❤️VE Their Job, Customers Feel It!
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with employees first. When employees...
How To Create WOW Moments For CX Success (Try This Easy Technique)
Over the years, I've been speaking and writing about the importance of experiences and Wow Moments to drive happy customers and engaged employees. I...
How To Build A Customer-Centric Culture Through Employee Appreciation (10 Tips)
It’s no secret that happy employees yield better business results. There's a lot of research indicating customer satisfaction and loyalty rises when employees enjoy...
How to Leverage “Smiles & Frowns” to Improve Customer Experiences
You've probably seen signs in restaurants, hotels, and other locations requesting customers for feedback about their experiences. It is common practice more than ever...