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Stacy Sherman

Stacy Sherman
Professional speaker, author, and customer experience practitioner. Specializes in helping brand leaders double their income from existing customers. Stacy has coached and delivered hundreds of speeches and workshops based on her Heart & Science™ model that consistently produces tangible results and brand distinction. Recognized repeatedly as a Top 30 Global Guru and a Top 25 CX Thought Leader by ICMI, Stacy is also a W3 award recipient for her DoingCX Right podcast. Her latest insights are offered through a LinkedIn Learning course, with an upcoming book on Customer Journey Management

The Synergy of Motherhood and CX Leadership: Maximizing Impact in Both Roles

Have you ever wondered how Motherhood and leadership intertwine? Do you realize the impact of Motherhood on your approach to customer experience (CX)?  It's...

How To Build and Maintain A Successful Online Community That Enhances Customer Experiences

Online communities are very useful to enhance human connections and customer experiences. First and foremost, they provide a platform for people to share knowledge...

Hooked On Customers: Habits of Legendary Customer-Centric Companies

What does it mean to be ‘hooked on customers?’ How does it propel businesses into action? I recently interviewed Bob Thompson, CEO of Customer...

7 Signs You’re a Good Leader

Simon Sinek says “Leaders Eat Last.”Scott McKain says “Leaders Eat With.” How do you know you’re a good leader? Some people will tell you. Others may not. It’s…

Workplace Trends in 2022 and Beyond

There is no doubt that customer experience (CX) is a key brand differentiator, and will continue to be a driving force for company success...

How You Can Get Customers Back Again & Again

I recently featured Shep Hyken, a customer service and experience expert, on my podcast about how to get and keep loyal customers. One of...

What’s The Fate of A Customer Experience Officer (CXO)?

Do you think CXO and related leadership roles will go away at most organizations in the foreseeable future?

10 Easy Ways To Get More Organized To Enhance Experiences

In order to experience each day in a joyful and productive way, we need to be organized. It’s unlikely we can show up as...

Why You Must Drive the Customer Experience with the Employee Experience

Why does the employee experience matter just as much, if not more than the customer experience? Stacy Sherman joined Gabe Larsen and Vikas Bhambri from...

Improving Experiences For People With Disabilities

Can you imagine having 84 surgeries before the age of 50?  Think about the number. Who could ever survive that physically or mentally except a...

How To Make CX & “Voice of Customer” Your Game Changer

Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands...

8 Strategies To Get Great Customer Service (It Starts With You!)

Who owns customer service? Is it strictly the companies we buy from or do consumers have a responsibility in achieving a positive outcome too? This...

How to Shift Your Strategy Without Hindering CX

The coronavirus outbreak has changed the way we live. It's impacting people very differently. I decided to take my passion for understanding and studying...

What People 🌎 Are Doing To Be Productive & Content During Coronavirus Outbreak

Good often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic, but past situations prove...

When Employees L❤️VE Their Job, Customers Feel It!

While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with employees first. When employees...

How To Create WOW Moments For CX Success (Try This Easy Technique)

Over the years, I've been speaking and writing about the importance of experiences and Wow Moments to drive happy customers and engaged employees. I...

How To Build A Customer-Centric Culture Through Employee Appreciation (10 Tips)

It’s no secret that happy employees yield better business results. There's a lot of research indicating customer satisfaction and loyalty rises when employees enjoy...

How to Leverage “Smiles & Frowns” to Improve Customer Experiences

You've probably seen signs in restaurants, hotels, and other locations requesting customers for feedback about their experiences. It is common practice more than ever...

Expert Views On Building A Customer-Centric Culture

What is company culture? Why is it important? Who owns culture, and how does customer experience play a role? You can hear valuable answers...

Is Your Return Policy Seamless & Customer-Centric?

As we approach the holiday season, I believe it is a good time to discuss product return policies as it directly impacts customer buying...

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