Stacy Sherman
Professional speaker, author, and customer experience practitioner. Specializes in helping brand leaders double their income from existing customers. Stacy has coached and delivered hundreds of speeches and workshops based on her Heart & Science™ model that consistently produces tangible results and brand distinction. Recognized repeatedly as a Top 30 Global Guru and a Top 25 CX Thought Leader by ICMI, Stacy is also a W3 award recipient for her DoingCX Right podcast. Her latest insights are offered through a LinkedIn Learning course, with an upcoming book on Customer Journey Management
Have you ever wondered how Motherhood and leadership intertwine? Do you realize the impact of Motherhood on your approach to customer experience (CX)? It's...
Online communities are very useful to enhance human connections and customer experiences. First and foremost, they provide a platform for people to share knowledge...
What does it mean to be ‘hooked on customers?’ How does it propel businesses into action? I recently interviewed Bob Thompson, CEO of Customer...
Simon Sinek says “Leaders Eat Last.”Scott McKain says “Leaders Eat With.” How do you know you’re a good leader? Some people will tell you. Others may not. It’s…
There is no doubt that customer experience (CX) is a key brand differentiator, and will continue to be a driving force for company success...
I recently featured Shep Hyken, a customer service and experience expert, on my podcast about how to get and keep loyal customers. One of...
Do you think CXO and related leadership roles will go away at most organizations in the foreseeable future?
In order to experience each day in a joyful and productive way, we need to be organized. It’s unlikely we can show up as...
Why does the employee experience matter just as much, if not more than the customer experience? Stacy Sherman joined Gabe Larsen and Vikas Bhambri from...
Can you imagine having 84 surgeries before the age of 50? Think about the number. Who could ever survive that physically or mentally except a...
Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands...
Who owns customer service? Is it strictly the companies we buy from or do consumers have a responsibility in achieving a positive outcome too? This...
The coronavirus outbreak has changed the way we live. It's impacting people very differently. I decided to take my passion for understanding and studying...
Good often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic, but past situations prove...
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with employees first. When employees...
Over the years, I've been speaking and writing about the importance of experiences and Wow Moments to drive happy customers and engaged employees. I...
It’s no secret that happy employees yield better business results. There's a lot of research indicating customer satisfaction and loyalty rises when employees enjoy...
You've probably seen signs in restaurants, hotels, and other locations requesting customers for feedback about their experiences. It is common practice more than ever...
What is company culture? Why is it important? Who owns culture, and how does customer experience play a role? You can hear valuable answers...
As we approach the holiday season, I believe it is a good time to discuss product return policies as it directly impacts customer buying...