Stacy Sherman

Make It Easy For Customers To Get Help

  Considering it is less expensive for companies to keep a current customer than to acquire a new one, it is essential for businesses to deliver exceptional support at the moment people need it. While providing help is not a novel concept, many brands...

E-Commerce and Doing CX Right

Image source: Adobe  Not too long ago, consumers had to drive to a retail store in order to buy and get a new product or service. The launch of E-commerce has significantly improved shopper experiences offering more convenience, time savings, expanded product choices and easier access...

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