Stacy Sherman
Stacy Sherman
Stacy Sherman is a keynote speaker, advisor, and influencer marketer. She helps leaders deliver better experiences that boost retention, revenue, and brand reputation. Her Heart and Science™ framework is grounded in 25 years of corporate leadership, an MBA, and a passion for human connection. Recognized as a Top 30 Global Guru, Top 25 CX Thought Leader, W3 award-winning podcaster, and LinkedIn Learning instructor, she has a new book coming soon.
Are You Guilty Of 10 CX Mistakes?
Customer friction can be a key factor on why people will abandon a website, leave a store without buying, disconnect from a monthly service plan…
3 Actionable Lessons in DoingCXRight
The new year has arrived. Holiday gift giving is officially over. Like other families, mine are enjoying their presents especially the electronic ones. While getting…
Why Mobile Is A Key Factor in Winning Customer Experience (infographic)
People have increasingly higher expectations and demands for better shopping experiences. While we just finished the holiday season when purchasing is at its highest, customers…
Return Policies Have BIG Impact on #CX. Apply Best Practices‼️
Online shoppers often determine which stores to buy from based on their understanding return requirements upfront. According to UPS consumer surveys, “66% of shoppers review a…
NPS Survey Question – Should It Be First Or Last?
I recently discussed the importance of getting Voice of the Customer (VOC) feedback and common methods, such as surveys, to understand customer perceptions and expectations…
DoingCXRight Means Delivering Unexpected Customer Value
My passion for Customer Experience (CX) started when I received a package in the mail on a random afternoon. I was not anticipating a large box...
How To Get Voice of Customer & Apply Best Practices
Getting Voice of Customer (VOC) feedback is an essential part of conducting business. I’ve seen too many companies develop new products and features without...
How To Measure Customer Experience
There has been a ton of research about the value of delivering exceptional customer experiences (CX). Allocating budget and resources towards customer excellence is...
Customer Personas…What’s All The Hype?
Whether new to CX or looking to expand your current knowledge, it is important to learn about what, when, and how to develop personas...
What Is Big Data and Why Should I Care?
Big data has become part of our daily language. We read about big data. We see companies that are "experts in big data." LinkedIn...
Make It Easy For Customers To Get Help
Considering it is less expensive for companies to keep a current customer than to acquire a new one, it is essential for...
E-Commerce and Doing CX Right
Image source: Adobe Not too long ago, consumers had to drive to a retail store in order to buy and get a new product or service....