Larry Alton

4 Lead Generation Tips for Dental Practices

Running a dental practice often feels like a game of attrition and replenishment. You're constantly losing patients (for one reason or another) and attempting to replace them with new faces. But at the end of the day, you aren’t really growing....

3 Ways Contact Center Automation Will Enhance Customer Experience

Did you know that more than one in four Americans say unhelpful service -- or so-called service -- is their primary reason for customer service headaches? The reality is that many consumers won’t hesitate to move on to another service provider after a...

How to Choose the Right Social Media Platform for Your Business

If your business isn’t on social media, you’re missing out. Social media has become an essential marketing channel that you can’t afford to ignore. However, with over 200 social media platforms to choose from, it’s hard to know which one is right...

How Employee Recognition Supports Customer Satisfaction

Achieving a high level of customer satisfaction requires providing customers with positive, helpful interactions with support team members. Of all the ways to generate a satisfied customer base, this is one of the most important. Positive, helpful interactions with your support team...

How to Ensure Excellent Customer Service Through a Merger

Is your company taking on a merger or acquisition? The opportunities of a merger are certainly great, but it’s important to pay attention to how it will affect your customer experience. Your customers are the source of your revenue, and if...

5 Ways To Get Your Customers To Engage On Social Media

Social media has made dramatic shifts over the last several years. The head of Instagram, Adam Mosseri, announced that the platform was no longer a “square photo-sharing app” and is now focused on video content to keep up with its competition. Sharing...

Never Cut Corners on These 5 Digital Marketing Services

When you’re trying to conserve capital, you have to cut some corners. For example, you might decide not to stock your office kitchen with snacks for your employees, or you might choose to outsource your graphic design overseas. These are reasonable...

8 Ideas to Improve Your Approach to Customer Appreciation

Your customers are the reason your business exists, so it pays to have a customer appreciation strategy in place to reward them and incentivize them to continue working with your business. Most business owners realize that their customers are important, but they...

4 Influences on a Customer’s Decision to Purchase

It’s essential for any business owner to have an in-depth understanding of their customer. They need to learn about who they are, what motivates them, what inhibits them, their personality traits, and many other facets. But most importantly, a business owner needs...

4 Ways to Generate Instant Trust from Your Online Customers

Trust needs to be earned, and there are only a few ways you can earn a customer’s trust online. There are even fewer ways to earn trust before someone becomes a customer. Instant trust is rare; however, it’s not impossible. Statistics published by...

How Memory Care is Prioritizing the Patient Experience

Over the past decade, memory care centers have exploded onto the scene to meet the growing demand for senior care services that specifically address Alzheimer’s disease and dementia. And as they continue to grow, the patient experience becomes more important than...

How to Get the Most Out of Your Customer Service Team

Customer service is one of the most important elements of a healthy business. Unfortunately, it also tends to be the aspect of business that gets neglected for sexier components like marketing, branding, sales, and innovation. But if you extract more...

How a Blog Can Help You Generate Returning Customers

Have you been resisting starting a blog for your business? If so, you’re missing out on a great opportunity to generate loyal, returning customers who can’t wait to consume more of your content and buy your products. Even if you don’t ...

How to Never Miss Another Client Deadline

If you want to wow your customers, the formula is simple: Do what you say you’re going to do. This means if you agree to a specific deadline, you need to meet it – no ifs, ands, or buts. However, this ...

Choosing an Intranet That Sets You Up to Serve Customers Well

When it comes to selecting an intranet solution, most businesses are laser-focused on internal productivity and efficiency. And while there’s nothing wrong with either of these things, few businesses take the time to identify what truly matters: customer service, engagement, and...

5 Strategies to Land Big Time Customer Loyalty

Loyal customers buy products and services, leave five-star reviews, and refer their favorite businesses to their friends. All of these elements contribute to an organization’s success, so it makes sense that a business would focus heavily on earning customer loyalty. Are you...

How to Measure Customer Satisfaction

Your customers are crucial for your business’s success; if they remain happy and involved with your brand, they’ll keep buying from you, increasing your revenue and your market share while allowing you to grow. The better their overall customer experience, the less...

7 Ways Marine Businesses Can Improve Customer Service

Marine businesses like shipyards, dealers, and shippers need to ensure their customers get the best possible service if they want to thrive. Better customer service means you’ll have more loyal customers, a better reputation so you can earn more customers, and smoother operations...

What Are the Best Ways to Reduce Customer Churn?

Customer churn kills businesses. It’s on you to calculate your customer churn rate, identify the root causes of your customer churn, and ultimately reduce that rate if you want to survive. But how exactly does customer churn manifest, and what are...

The Power of Free: Psychology, Examples, and Ideas

Businesses exist to make money. Even charitable organizations require revenue or funding in order to continue operating and adding value. Thus, when most entrepreneurs or business owners are encouraged to give away things for free, they cringe. But we’re here...

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