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Larry Alton

Larry Alton
Larry Alton is an independent business consultant specializing in social media trends, business, and entrepreneurship. Follow him on Twitter and LinkedIn.

3 Ways to Create More Value for Customers

Did you know that almost seven out of 10 customers are open to spending more with a company that treats them like individuals...

6 Ways to Keep Your Patient Calm During a Dental Procedure

As a dentist, you want your patients to be calm. The calmer they are, the smoother the procedure goes for you and them....

How to Make Quote Generation Easier for Customers

Many businesses require customers to generate quotes or get estimates before they move forward with your services. But if the quote generation...

How to Focus Your Customer Service Strategy on Your Target Audience

If you want to see better customer service results, you need to build a strategy designed specifically to serve your niche customers...

3 Perks Potential Employees Love

According to the U.S. Bureau of Labor, in July 2022, there were 11.2 million job openings. Businesses are doing everything they can...

4 Lead Generation Tips for Dental Practices

Running a dental practice often feels like a game of attrition and replenishment. You're constantly losing patients (for one reason or another)...

3 Ways Contact Center Automation Will Enhance Customer Experience

Did you know that more than one in four Americans say unhelpful service -- or so-called service -- is their primary reason for...

How to Choose the Right Social Media Platform for Your Business

If your business isn’t on social media, you’re missing out. Social media has become an essential marketing channel that you can’t afford to...

How Employee Recognition Supports Customer Satisfaction

Achieving a high level of customer satisfaction requires providing customers with positive, helpful interactions with support team members. Of all the ways...

How to Ensure Excellent Customer Service Through a Merger

Is your company taking on a merger or acquisition? The opportunities of a merger are certainly great, but it’s important to pay...

5 Ways To Get Your Customers To Engage On Social Media

Social media has made dramatic shifts over the last several years. The head of Instagram, Adam Mosseri, announced that the platform was no...

Never Cut Corners on These 5 Digital Marketing Services

When you’re trying to conserve capital, you have to cut some corners. For example, you might decide not to stock your office...

8 Ideas to Improve Your Approach to Customer Appreciation

Your customers are the reason your business exists, so it pays to have a customer appreciation strategy in place to reward them...

4 Influences on a Customer’s Decision to Purchase

It’s essential for any business owner to have an in-depth understanding of their customer. They need to learn about who they are,...

4 Ways to Generate Instant Trust from Your Online Customers

Trust needs to be earned, and there are only a few ways you can earn a customer’s trust online. There are even fewer...

How Memory Care is Prioritizing the Patient Experience

Over the past decade, memory care centers have exploded onto the scene to meet the growing demand for senior care services that specifically...

How to Get the Most Out of Your Customer Service Team

Customer service is one of the most important elements of a healthy business. Unfortunately, it also tends to be the aspect of...

How a Blog Can Help You Generate Returning Customers

Have you been resisting starting a blog for your business? If so, you’re missing out on a great opportunity to generate loyal,...

How to Never Miss Another Client Deadline

If you want to wow your customers, the formula is simple: Do what you say you’re going to do. This means if you...

Choosing an Intranet That Sets You Up to Serve Customers Well

When it comes to selecting an intranet solution, most businesses are laser-focused on internal productivity and efficiency. And while there’s nothing wrong with...

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