Larry Alton

Why User Product Demonstrations Are So Important for New Customers

Even if your product seems intuitive to use, it’s helpful to have some kind of demonstration or tutorial to explain what it is and...

Show Your Clients They Can Count on You With These 3 Tips

Across every industry, customers and clients expect a personalized experience that meets or exceeds the status quo. People want more than just good products...

4 Tips for Better Responsiveness in Your Customer Service

It’s not always easy to quantify what makes up “good” customer service. The entire idea of providing “good” customer service is subjective. However, with...

Customers Want and Deserve Better Call Center Functionality

As a whole, customers are frustrated with call centers. They spend too much time waiting on hold, end up speaking to someone who’s outsourced...

How Customers Influence Your Supply Chain

There are many elements that go into an efficient supply chain, including customer interactions, but many companies don’t put enough emphasis on this fact....

6 Customer Service Skills for Landlords

In any business, customer service is going to be a huge part of your success. The people who pay for products and services will...

6 Customer-Winning Content Marketing Strategies

The ultimate goal of marketing is to gain more customers. You have to hone every facet of your marketing efforts. Start with your content marketing,...

6 Brilliant Ways to Get More Customers Through Instagram

Though Instagram is one of many social platforms available for e-commerce use, it’s arguably one of the best. The site is definitely the fastest...

Do You Have the Customer Skills Necessary to Build a Great Consulting Business?

Consulting is one of the most approachable business models out there, especially for seasoned professionals who have spent most of their careers immersed in...

The Faces Of Customer Education: 3 Proven Strategies

Customer education is a powerful tool. It can increase clients’ engagement with your company and its products, build relationships, and provide an added value...

10 Customer Service Skills Every Event Coordinator Needs

Customer service skills are just as vital for event coordination as they are in any other business. This may be obvious to some, but...

Learn To Speak “Customer”: 4 Ways Business Language Matters

How do you speak when you communicate with your customers? Do you use industry jargon, or do you adapt your language to what your...

7 Stress Management Tips for Customer Service Pros

Customer service representatives and managers may have some the most stressful jobs in the business industry. It’s not easy talking to the public day...

Customer Concerns: Are You Acting On App Security Issues?

It’s a modern Catch-22: customers are anxious about app security and who can access their data, but apps also make it easier for customers...

8 Customer Appreciation Steps You Can Take Today

In the business world, every day is customer appreciation day. However, businesses don’t always take advantage of the opportunity to cement strong relationships with...

Can You Use a Blog as a Customer Service Portal?

Customer service has come a long way in the past few decades, with trends leaning toward self-service and automation. In theory, giving customers the...

Curation Counts: Why Customers Want Condensed Updates

Today’s customer is inundated with excessive content. Every single minute around the world, more than 204 million emails are sent, 1,400 new blog posts...

14 Tips for Making a Great Impression on New Clients

Making a great impression is essential in business, particularly when you’re trying to woo new clients. Unfortunately, this doesn’t come easy for everyone. In fact,...

Going Mobile: Why Customers Want Wireless Communication

What does it mean to provide service to mobile customers? Is it about having an app that your customers can use to submit questions...

Want to Strengthen Customer Relationships? Engage the Community

Companies are always seeking ways to build new relationships with customers and nurture existing ones. Unfortunately, many businesses have an incorrect view of how...

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