Larry Alton

Here’s How You Can Prioritize Customer Satisfaction

Customer satisfaction must always be a priority if you’re hoping to build a brand and grow over time. And while there are plenty of positive things you can do to delight customers, everything can unravel at a moment’s notice by doing the wrong things. Stop...

How Do You Handle Lying Customers?

If you actually follow the mantra that says the customer is always right, then you might as well look up, because gullible is written on the ceiling. Customers aren’t always right. In fact, they’re often wrong. Many even lie about different issues. Do you...

Why User Product Demonstrations Are So Important for New Customers

Even if your product seems intuitive to use, it’s helpful to have some kind of demonstration or tutorial to explain what it is and how it works. Unfortunately, many brands attempt to give a product demo with their own hands, explaining their own creations...

Show Your Clients They Can Count on You With These 3 Tips

Across every industry, customers and clients expect a personalized experience that meets or exceeds the status quo. People want more than just good products and services. They’re looking for businesses they can connect with and return to for a superior experience. You may be surprised...

4 Tips for Better Responsiveness in Your Customer Service

It’s not always easy to quantify what makes up “good” customer service. The entire idea of providing “good” customer service is subjective. However, with that being said, there’s one thing that every customer appreciates: a high level of responsiveness. Why Responsiveness Matters We live in…

Customers Want and Deserve Better Call Center Functionality

As a whole, customers are frustrated with call centers. They spend too much time waiting on hold, end up speaking to someone who’s outsourced from another country, and get scripted answers that don’t always solve the problem at hand. But customers don’t want you...

How Customers Influence Your Supply Chain

There are many elements that go into an efficient supply chain, including customer interactions, but many companies don’t put enough emphasis on this fact. In reality, organizations should evaluate their customers first and use the understanding to develop a strong supply chain for better...

6 Customer Service Skills for Landlords

In any business, customer service is going to be a huge part of your success. The people who pay for products and services will keep you in operation or put you out, so making them a top priority is key. Many landlords don’t realize it,...

6 Customer-Winning Content Marketing Strategies

The ultimate goal of marketing is to gain more customers. You have to hone every facet of your marketing efforts. Start with your content marketing, which has more effect on conversions than most other marketing functions. Statistics clearly show this. According to Aberdeen research, growth…

6 Brilliant Ways to Get More Customers Through Instagram

Though Instagram is one of many social platforms available for e-commerce use, it’s arguably one of the best. The site is definitely the fastest growing: It’s far surpassed Twitter with its volume of daily active users. It’s a pleasant outlet for consumers, but it’s terrific...

Do You Have the Customer Skills Necessary to Build a Great Consulting Business?

Consulting is one of the most approachable business models out there, especially for seasoned professionals who have spent most of their careers immersed in one industry. Getting to share your knowledge and experience with up-and-comers (and get paid for the effort) is an ideal...

The Faces Of Customer Education: 3 Proven Strategies

Customer education is a powerful tool. It can increase clients’ engagement with your company and its products, build relationships, and provide an added value component to your service. It can also increase customers’ trust in your firm. But how can you offer education to your...

10 Customer Service Skills Every Event Coordinator Needs

Customer service skills are just as vital for event coordination as they are in any other business. This may be obvious to some, but many professionals don’t yet recognize the importance of honing their skills to match those of their customers. The experience is everything...

Learn To Speak “Customer”: 4 Ways Business Language Matters

How do you speak when you communicate with your customers? Do you use industry jargon, or do you adapt your language to what your customers say? The words you choose can determine the path your client relationships take. The language you use when you work...

7 Stress Management Tips for Customer Service Pros

Customer service representatives and managers may have some the most stressful jobs in the business industry. It’s not easy talking to the public day in and out: catering to demands and being yelled at for things that are out of your control. Dealing with customers...

Customer Concerns: Are You Acting On App Security Issues?

It’s a modern Catch-22: customers are anxious about app security and who can access their data, but apps also make it easier for customers to stop charges on a lost cellphone, keep track of their children’s whereabouts, and complete many other day-to-day tasks more...

8 Customer Appreciation Steps You Can Take Today

In the business world, every day is customer appreciation day. However, businesses don’t always take advantage of the opportunity to cement strong relationships with their customers. Saying “thank you” is a timeless way to show customers that you’re not only professional, but that you...

Can You Use a Blog as a Customer Service Portal?

Customer service has come a long way in the past few decades, with trends leaning toward self-service and automation. In theory, giving customers the ability to serve themselves alleviates the time and human resources necessary to serve them, while at the same time enabling...

Curation Counts: Why Customers Want Condensed Updates

Today’s customer is inundated with excessive content. Every single minute around the world, more than 204 million emails are sent, 1,400 new blog posts are published, and Facebook users share a whopping 2.46 million pieces of content. While the average individual will only ever see...

14 Tips for Making a Great Impression on New Clients

Making a great impression is essential in business, particularly when you’re trying to woo new clients. Unfortunately, this doesn’t come easy for everyone. In fact, even if you’re good at it, some clients will be difficult to impress no matter how hard you try. If...

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