Ryan Tamminga

Three Predictions for CX Success in 2022

As the world comes to live with COVID, it is worth looking ahead at how customer behavior has changed and how customer experience (CX) leaders can best anticipate the challenges to come in 2022. COVID accelerated digital transformation trends already taking place in the market....

Operational Transitions That Build Customer-Centric Organizations

Shifting culture so that all employees believe in customer centricity and feel empowered to impact customer experience is one of the transitions required to become a Customer-Centric Organization. But what comes next? It’s the tools and processes required to operationally support employees so that...

Are Customers Culturally Part of Your Business?

Most companies would agree that customers are the lifeblood of their organization. The customer archetype has gone through several iterations in its shift in the modern digital business world. Shouldn’t how we interact with customers shift with the changes in their needs and values?...

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