Ryan Tamminga
Ryan Tamminga
Ryan Tamminga is the SVP, Product and Services, at Alchemer with 15+ years of experience in both industry and consulting roles with Fortune 100 companies across products, media, resources, and healthcare sectors. Ryan has a proven track record for improving core operations performance, providing thought leadership and driving results through strategy development, operating model design, processes excellence, and implementation of enabling technologies.
The ROI of CX: How to prove the value of your customer experience initiatives
As competition intensifies in a crowded marketplace, Customer Experience (CX) has emerged as a critical differentiator, allowing companies to stand out and gain a...
Building a Customer-obsessed Culture: 3 Proven Strategies
Customer obsession is more than just a buzzword — it's about embedding the voice of the customer into the very fabric of your organization....
Beyond NPS: Why Open Text Analysis is the Future of CX Feedback
In today’s rapidly evolving business landscape, organizations need the ability to gain deeper insights into customer experiences. While traditional survey methodologies, such as Net...
How AI will Impact CX in 2024
AI will impact Customer Experience (CX) in 2024 in at least three different ways. First, the call center will be transformed as AI plays...
What 1.2 Billion Installs Tells Us About Mobile Customer Engagement
Since 2016, Alchemer Mobile (formerly Apptentive) has published a Mobile Customer Engagement Benchmark Report. For 2023, the Report compiles data from more than 1.2...
Map Out the Customer Journey to Close the Loop with Customers
Customers churn when they do not feel heard and valued. It’s the evolving task of CX professionals to overcome this challenge. If a customer does...
Three Methods to Close the Loop with Customers
Maintain Relevance to Your Customers with These Frameworks In uncertain economic times, smart business leaders know that the path to loyalty and retention is paved...
Turn Customer Experience (CX) into an Insights Machine: Four Stages to Connect Customer Feedback with Company Revenue
CX Professionals will be in a stronger position by aligning CX initiatives with business results. Use these four steps to mature your process and...
Three Predictions for CX Success in 2022
As the world comes to live with COVID, it is worth looking ahead at how customer behavior has changed and how customer experience (CX)...
Operational Transitions That Build Customer-Centric Organizations
Shifting culture so that all employees believe in customer centricity and feel empowered to impact customer experience is one of the transitions required to...
Are Customers Culturally Part of Your Business?
Most companies would agree that customers are the lifeblood of their organization. The customer archetype has gone through several iterations in its shift in...