Ryan Tamminga
Ryan Tamminga is the SVP, Product and Services, at Alchemer with 15+ years of experience in both industry and consulting roles with Fortune 100 companies across products, media, resources, and healthcare sectors. Ryan has a proven track record for improving core operations performance, providing thought leadership and driving results through strategy development, operating model design, processes excellence, and implementation of enabling technologies.
AI will impact Customer Experience (CX) in 2024 in at least three different ways. First, the call center will be transformed as AI plays...
Since 2016, Alchemer Mobile (formerly Apptentive) has published a Mobile Customer Engagement Benchmark Report. For 2023, the Report compiles data from more than 1.2...
Customers churn when they do not feel heard and valued. It’s the evolving task of CX professionals to overcome this challenge. If a customer does...
Maintain Relevance to Your Customers with These Frameworks In uncertain economic times, smart business leaders know that the path to loyalty and retention is paved...
CX Professionals will be in a stronger position by aligning CX initiatives with business results. Use these four steps to mature your process and...
As the world comes to live with COVID, it is worth looking ahead at how customer behavior has changed and how customer experience (CX)...
Shifting culture so that all employees believe in customer centricity and feel empowered to impact customer experience is one of the transitions required to...
Most companies would agree that customers are the lifeblood of their organization. The customer archetype has gone through several iterations in its shift in...