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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Innovation
Page 5
Innovation
Why it’s time to TikTok-ise your interfaces
Steven Van Belleghem
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September 24, 2022
The Consumer Sector: 10 GTM Fundamentals Of Launching Products To Market
Jeremiah Wanzell
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September 18, 2022
10 fantastic examples of the Top Gun effect in CX
Steven Van Belleghem
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September 8, 2022
The Top Gun Effect in Customer Experience
Steven Van Belleghem
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September 6, 2022
Hooked On Customers: Habits of Legendary Customer-Centric Companies
Stacy Sherman
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September 6, 2022
Conscious Failing
Sharon Drew Morgen
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September 5, 2022
Lack of a clear vision leads to higgledy-piggledy services and experiences – Interview with Ari Weinzweig of Zingermans
Adrian Swinscoe
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August 16, 2022
Human-Centered Design and the Pursuit of Happiness
Patricia Salamone
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July 29, 2022
Trusted advisor: How to avoid the parity trap in professional services
John Aves
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July 26, 2022
Value Creation for Transformational Growth of an Organization
Gautam Mahajan
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July 21, 2022
What are the top benefits of MVP for Startups?
Radhika Yadav
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July 11, 2022
The Innovation Gray Space
Dave Brock
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July 1, 2022
“In Working With Other Customers Like You…..”
Dave Brock
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June 27, 2022
Is it an Agile thing?
Nicholas Zeisler
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June 20, 2022
Invention, Innovation, Improvement
Dave Brock
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June 7, 2022
How to Test a New Product or Business Idea
Rastilav Ivanic
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June 2, 2022
10 ways commodity businesses can use fantastic CX to become unique again
Steven Van Belleghem
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June 1, 2022
“Still The Question Recurs, ‘Can We Do Better?’” — Abraham Lincoln
Dave Brock
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May 19, 2022
The Way It’s Always Been Done
Jeremy Watkin
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May 19, 2022
4 Areas of Customer Experience You Haven’t Thought to Overhaul—Until Now
Chalmers Brown
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May 15, 2022
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Page 5 of 144
New Posts
16 years later, the present — not future — of martech is here, but unevenly distributed
Scott Brinker
-
May 1, 2024
6 Tips to Turn Your Customers into Brand Advocates
Thomas Griffin
-
May 1, 2024
Decoding the Critical Components of Buyer Trust
David Dodd
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May 1, 2024
Strategies for Measuring Lead Attribution to Boost Your Marketing ROI
Raja Walia
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May 1, 2024
CDP Overview: How We Got Here, Where We’re Going, and What Could Get in the Way
David Raab
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May 1, 2024