Patricia Salamone

Human-Centered Design and the Pursuit of Happiness

Patricia Salamone -
The outdoor recreational movement of the past century is experiencing a comeback. Whether it is due to post-pandemic attitudes or newfound energy to balance work and life, people are seeking out new and novel adventures. Like many leading brands who value the voice of...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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