Fred Chua

15 Benefits Of Customer Service Jobs To Building Relationships With Clients

Photo by Unsplash.com When reaching out to clients, you need to do more than provide service - building relationships is just as important. This is where customer care comes in. Turning a trans-active exchange into a positive and personalised experience will have a profound effect...

What Type Of Reps Do Top Call Centers In The Philippines Hire?

Photo by unsplash.com When eyeing a coveted job post, it helps to know what exactly the best BPO companies look for during call center hiring. It’s not just about having substantial work experience and a stellar resume. It’s also about having certain qualities that come...

How the Healthcare Industry Can Benefit From Call Center Services

photo by Unsplash.com Compared to other industries, the healthcare industry is home to the most sensitive and critical concern of all: a patient’s life and well-being. For this reason, patients have always demanded superior care from their healthcare providers. However, present-day patients have extended their...

How Does Outsourcing Contribute To The Overall Performance Of Your Business

Photo from Unsplash.com Cost-cutting continues to be the main reason why businesses outsource, and if you’re a small business owner, you’ll definitely feel the difference in your wallet. But that’s not all - you’re also likely to see a difference in overall business performance. Here’s…

5 Indicators of An Excellent Mobile Customer Service

photo by Unsplash.com In today’s highly competitive business climate, customer service is that one, key differentiating factor that can guarantee your business’ success. However, traditional customer service methods such as face-to-face interaction over a help desk is no longer apt in many cases. Our world...

Local Business tips: How to Outsource and Generate More Sales

photo from Unsplash.com A growing number of businesses are starting to outsource one of their most vital operations: sales. This practice may be unheard of decades ago, but businesses are starting to realize that the benefits of outsourcing sales far outweigh their perceived risks. Outsourcing...

Small Businesses that Flourished by Outsourcing Small tasks

The world of business has evolved into a more level playing field than it was decades ago. Small businesses now have a bigger chance of growing exponentially as their larger-sized competitors. Because of outsourcing, small businesses have been granted access to the expert knowledge...

How Outsourcing Booking Services Can Help You Generate More Customers

In the hospitality and tourism business, the need for a professional and reliable booking service cannot be underestimated. You have already invested a lot of your financial resources, time and energy in developing advertising and marketing campaigns to capture your customers’ interest. After successfully...

How Outsourcing Can Help Your Internet-based Business

Photo from unsplash.com Your Internet-based business has finally gotten off the ground. After months, if not years of hard work, how do you make sure that you sustain the momentum? Outsourcing not only reduces costs, it also improves overall efficiency and boosts productivity. Whether you’re...

Customer service trends you should be paying attention to

We may be entering the last quarter of 2016, but that doesn’t mean it’s too late to start paying attention to this year’s customer service trends. It wouldn’t be such a lost cause either - some of these trends might carry over to next...

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