Fred Chua
Fred Chua
I am a Philippine-certified Electronics and Communications Engineer who serves as the CEO of Magellan Solutions Outsourcing Inc. Magellan Solutions is one of the top call centers/BPO companies in the world that can deliver high-performing operations to businesses of any type and any size.
15 Benefits Of Customer Service Jobs To Building Relationships With Clients
Photo by Unsplash.com When reaching out to clients, you need to do more than provide service - building relationships is just as important. This is...
What Type Of Reps Do Top Call Centers In The Philippines Hire?
Photo by unsplash.com When eyeing a coveted job post, it helps to know what exactly the best BPO companies look for during call center hiring....
Ways Startups Benefit from Business Process Outsourcing Services
Photo by Unsplash.com ...
How the Healthcare Industry Can Benefit From Call Center Services
photo by Unsplash.com Compared to other industries, the healthcare industry is home to the most sensitive and critical concern of all: a patient’s life and...
How Does Outsourcing Contribute To The Overall Performance Of Your Business
Photo from Unsplash.com Cost-cutting continues to be the main reason why businesses outsource, and if you’re a small business owner, you’ll definitely feel the difference...
5 Indicators of An Excellent Mobile Customer Service
photo by Unsplash.com In today’s highly competitive business climate, customer service is that one, key differentiating factor that can guarantee your business’ success. However, traditional...
Local Business tips: How to Outsource and Generate More Sales
photo from Unsplash.com A growing number of businesses are starting to outsource one of their most vital operations: sales. This practice may be unheard of...
Small Businesses that Flourished by Outsourcing Small tasks
The world of business has evolved into a more level playing field than it was decades ago. Small businesses now have a bigger chance...
How Outsourcing Booking Services Can Help You Generate More Customers
In the hospitality and tourism business, the need for a professional and reliable booking service cannot be underestimated. You have already invested a lot...
How Outsourcing Can Help Your Internet-based Business
Photo from unsplash.com Your Internet-based business has finally gotten off the ground. After months, if not years of hard work, how do you make sure...
Customer service trends you should be paying attention to
We may be entering the last quarter of 2016, but that doesn’t mean it’s too late to start paying attention to this year’s customer...